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About the Role
Develop and grow relationships and revenue within the region, ensuring the mission of Improving Patient Care is furthered. Grow the region in line with company targets while delivering a timely and robust recruitment service to candidates and clients with a high level of customer service.
Responsibilities
- Fill schedules for all clients, ensuring all staff are placed.
- Manage candidate pipelines by prioritizing, building, and maintaining relationships, and supporting compliance in documentation collection.
- Obtain and update candidate availability.
- Manage the client database, ensuring all notes are on the system and care plans are followed and updated.
- Proactively resolve client queries and issues.
- Source new nurses, nurture existing nurses, and handle cancellations from clients and candidates.
- Manage stakeholder relationships with colleagues in compliance, sales, and payroll.
- Handle basic payroll queries, chase missing timesheets, manage and support rejected timesheets, and release timesheets from the team.
- Conduct follow-up calls after the first shift to ensure high service levels.
- Perform welfare calls to workers, promoting a strong customer experience.
- Develop client relationships and maximize opportunities.
- Manage candidate pipelines.
Requirements
- Excellent verbal communication and writing skills.
- 1-2 years of sales experience.
- Commitment to a high level of service delivery for clients and caregivers.
- Comfortable working US shifts and from the office.
- Strategic thinker.
- Results-oriented leader.
- Passionate about making a positive impact in the healthcare industry.
Location
- Office-based
- US shifts
Work Type
- Full-time
Experience Level
- 1-2 years sales experience
About the Company
- ICG Medical is a leading global healthcare recruiter focused on nurses, midwives, and home care/healthcare workers.
- Company vision is to improve patient care.
- Core values: Open, Family, and Passion.
- Differentiator: We care and establish trusting relationships.
- Fun work environment with focused, grounded, and engaged employees.
- Comprises three recognized healthcare recruitment brands.
- Delivers tailored solutions from offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA, with future office openings planned.