Werkstudent:in Partnermanagement (All Genders)
Seniovo GmbH - Ein Unternehmen der HORNBACH-Gruppe · BE, DE
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About the Role
This role is crucial for ensuring seamless communication between customers and the field service team. You will be responsible for coordinating appointments, managing inquiries, and providing customer support to facilitate barrier-free living solutions.
Responsibilities
- Coordinate and regularly communicate with the field service team.
- Handle inquiries and forward feedback.
- Ensure smooth communication between customers and field service.
- Provide customer support, including check-in calls and follow-up on open issues.
- Coordinate, reschedule, and make short-term adjustments to customer appointments.
- Efficiently manage routes and appointments, considering priorities, time, and distance.
Requirements
- Ideally, experience in customer support or partner management.
- Ability to act as a bridge-builder between different interest groups.
- High organizational talent and a structured, independent work style.
- Reliability, teamwork, and a strong sense of responsibility.
- Proficient in MS Office applications and digital documentation systems.
- Very good German language skills, both written and spoken.
Skills
- Customer Support
- Partner Management
- Communication
- Organization
- MS Office
- Digital Documentation Systems
Location
- Germany
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Deutschlandticket
- JobRad (after probation period)
- Urban Sports Club membership
- Corporate Benefits
- HORNBACH employee stock program
- Modern office with free snacks and drinks
- Large kitchen
- Regular team events
About the Company
- Seniovo GmbH, a company of the HORNBACH Group, transforms living spaces into safe, comfortable, and barrier-free environments.
- We are a team of visionaries passionate about the well-being and independence of people with limited mobility.
- Working at Seniovo means being part of a team characterized by respect, collaboration, and a shared drive to make a positive difference in the lives of others.
- We offer a platform for creative and ambitious talents to apply their skills in an environment that prioritizes innovation and human well-being.