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About the Role
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
Responsibilities
- Serve as the external point of contact for services related to repairs, inspections, maintenance, and loaner equipment.
- Handle follow-ups and inquiries with overseas manufacturers.
- Order repair parts from overseas and manage backorders.
- Perform administrative tasks for all related services.
- Respond to repair requests from sales teams and distributors via phone.
- Improve quality and process efficiency through operational improvements.
- Plan and manage projects for operational improvements to enhance customer satisfaction.
Requirements
- Sales or sales administration experience.
- High interpersonal and communication skills for smooth and close communication with internal departments and distributors.
- Customer-oriented and a team player.
- Strong problem-solving and analytical skills.
- English proficiency for smooth communication via email and web conferences with overseas contacts.
- PC skills (Microsoft Office: Excel, Access, Word, PowerPoint).
- Bachelor's degree or equivalent degree/qualification.
Skills
- High interpersonal and communication skills
- Customer orientation
- Team player
- Strong problem-solving and analytical skills
- English proficiency
- Microsoft Office Suite (Excel, Access, Word, PowerPoint)
- Project management experience (preferred)
- SAP (preferred)
- SFDC (preferred)
- Knowledge and experience in the medical industry (preferred)
Location
- Tokyo, Japan
Work Type
- On-site
- Hybrid (one day remote per week)
Experience Level
- Not specified
Education Level
- Bachelor's degree or equivalent
Salary/Compensations
- Competitive Salary
- Eligible for Medtronic Incentive Plan (MIP)
Benefits
- Up to ¥360,000 annually for childcare expenses.
- 6 weeks of leave for family caregiving or adoption.
- Babysitter and daycare matching services.
- Career development including mentoring programs and e-learning.
- Internal career network to support women's advancement.
- Employee stock purchase plan.
- Commuting allowance.
- Overtime allowance.
- Holiday work allowance.
- Annual paid leave.
- Work-related injury or illness leave.
- Menstrual leave.
- Maternity and childcare leave.
About the Company
- Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
- Our 95,000 employees work across more than 150 countries.
- We develop innovative medical technologies that improve the lives of 72+ million patients each year.
Equal Opportunity
- Medtronic offers a competitive Salary and flexible Benefits Package.
- A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.
- We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.