Business Relationship Manager*in mit Leitung eines Politik- bzw. Geschäftsfeldes
IT Dienstleistungszentrum Berlin · BE, DE
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About the Role
Join our team to help create a modern and future-proof administration in Berlin and drive digitalization. We are looking for support for eight policy areas within the Customer Management department.
Responsibilities
- Assume overall technical and economic responsibility for a policy or business area of the Berlin administration (e.g., education, finance, health, interior, social affairs, justice, development, or municipal affairs), including leading the assigned team.
- Manage the customer segment entrepreneurially, taking responsibility for revenue, forecast, and the economic development of the policy or business area.
- Identify economic risks and initiate appropriate measures for stabilization and control.
- Act as the strategic interface with administrative customers and build strong relationships with political and administrative stakeholders.
- Initiate and manage digitalization and innovation projects with a focus on customer benefit, economic efficiency, and long-term performance for Berlin's administrative customers.
Requirements
- Master's or university degree, preferably with a business administration focus, or equivalent knowledge and skills.
- Experience in leading teams with P&L and budget responsibility, ideally in customer, sales, or business relationship management.
- Strong entrepreneurial thinking and proven experience in the economic management of customer portfolios, services, or business areas, including forecast and measure control.
- Several years of experience in developing and implementing strategic measures considering political and economic frameworks.
- High consulting competence and experience in dealing with political stakeholders and complex customer relationships.
- German language skills at C1 level (GER) are required.
Skills
- Agile team collaboration
- Digitalization
- Customer relationship management
- Strategic planning
- Consulting
- Negotiation
- Economic management
- Stakeholder management
Location
- Berlin
Work Type
- Full-time
- Mobile work possible
Experience Level
- Management experience
- Several years of experience
Education Level
- Master's degree
- University degree
Salary/Compensations
- Entgeltgruppe 15 EntTV ITDZ Berlin / TV-L Berlin / 3. ÄTV ITDZ Berlin
Benefits
- Agile team collaboration
- Mentorship program
- Secure employment
- 30 days of vacation
- Additional days off on Dec 24th and Dec 31st
- Flexible working hours
- Overtime compensation
- Individual part-time models
- Mobile work option
- Company childcare
- Diverse training opportunities
- Company health management program
- Company sports groups
- Sports events
- Mobile massages
- Employee counseling services
- Health courses
- Remuneration according to 3. ÄTV ITDZ Berlin ITDZ
- Additional benefits according to Tarifvertrag der Länder (TV-L)
- Annual special payment
- Supplementary pension (VBL)
- Investment-linked savings (VLW)
- Subsidy for BVG company ticket
- Company bike leasing option
- Covered bicycle parking
- Option to rent a parking space
- Referral bonus
About the Company
- The ITDZ Berlin is the IT service center for the administration in Berlin.
- We connect consistent customer orientation with economic result responsibility, creating efficient, transparent processes that form the basis for successful digitalization.
- We support our customers throughout the entire lifecycle of their IT projects and promote a partnership-based collaboration.
- We think and act entrepreneurially, take economic responsibility, and align our decisions with efficient solutions and sustainable benefits for our customers.
Equal Opportunity
- We value and promote diversity and equal opportunities and welcome applications regardless of gender, age, disability, ethnic background, religion, worldview, or sexual orientation.
- Applications from people with disabilities, people with a history of migration, and women are particularly welcome.
- In case of equal qualifications, severely disabled people and those with equivalent status will be given preferential treatment, as will people with a migration background.
- Part-time employment is possible.