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About the Role
The Area Manager leads a team of Senior Business Banking Managers to deliver excellent outcomes for broker & circle of influence introduced customers, and proprietary customers. This role is responsible for acquisition, sales & revenue outcomes, customer experience, ensuring a well-managed and compliant business, and fostering an engaged workforce to deliver on the Commercial strategy.
Responsibilities
- Lead a team of bankers to maintain and leverage deep circle of influence & broker relationships to achieve new to bank customers.
- Achieve overall sales & revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities.
- Ensure team productivity through efficient and proactive customer management via a sales operating rhythm, measured by response times & successful opportunity conversion.
- Maintain overall accountability for a well-managed business concerning operational risk and credit risk.
- Establish a coaching culture where bankers & leaders develop deep credit expertise, reach their full potential, and embrace learning.
- Develop strong relationships, influence, and collaborate with internal stakeholders to solve complex problems, particularly with the remote banking team and leaders.
- Build and maintain strong relationships with key referral partners.
- Drive outstanding customer experience and outcomes measured through Net Promotor Score improvement.
- Create a truly customer-focused culture with embedded practices like quality needs-based conversations, acting on customer feedback, and resolving complex complaints.
- Deliver exceptional customer responsiveness through effective operational management, including resource planning, rostering, and operational efficiencies.
Requirements
- Business Development: Partnering with individuals and/or organisations to pursue strategic initiatives, relationships, and/or opportunities to drive commercial value.
- Coaching: Helping individuals progress through effective coaching techniques and strategies.
- Stakeholder management: Identifying, understanding, and anticipating the needs of stakeholders to gain commitment.
- Customer Solutioning: Supporting customers by understanding their needs and providing relevant products or services, or considered options.
- Credit assessment and management: Assessing, advising, monitoring, and/or approving customer credit worthiness, credit risk, and suitable credit structuring options based on internal policies, guidelines, scoring models, and/or judgment.
- Influencing: Gaining commitment from others through various techniques.
- Relationship Management: Building, maintaining, and influencing relationships for mutually beneficial outcomes.
- Commercial acumen: Understanding the organisation, market, external and internal pressures, and trends to identify actions or strategies for efficiency and long-term value.
- Strategy Development: Creating purpose, mission, and/or plans to achieve long-term goals, potentially related to customers, workforce, segments, or brand.
- Problem solving: Identifying and critically evaluating problems, or interconnections and patterns across a broader system, to find and implement solutions.
- A passion for helping Business Owners thrive.
- Deep Commercial Credit experience – expertise in SBB lending processes & credit policy.
Skills
- Business Development
- Coaching
- Stakeholder management
- Customer Solutioning
- Credit assessment and management
- Influencing
- Relationship Management
- Commercial acumen
- Strategy Development
- Problem solving
Location
- 242 Pitt Street, Sydney NSW 2000
Work Type
- Permanent
- Full-time
Benefits
- Access to health and wellbeing services
- Discounts on selected products and services from ANZ
About the Company
- At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
- Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward.
- We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.
- Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow.
- Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Equal Opportunity
- At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
- We're committed to building a workplace that reflects the diversity of the communities we serve.
- We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
- If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.