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About the Role
As a Housekeeping Team Leader - Nights, you’ll play a vital role in making sure every guest experiences the comfort, care, and standards that define our hotel. By leading and supporting your team, you’ll ensure rooms, corridors, and public areas are always presented at their very best—welcoming, spotless, and ready to delight. With your eye for detail and natural leadership style, you’ll motivate and guide your team to perform at their best, while working closely with other departments to keep operations smooth and efficient.
Responsibilities
- Overseeing the daily operations on your assigned floors, ensuring high standard of cleanliness and presentation are consistently met.
- Allocating tasks, monitor performance, and provide training, support, and feedback to the team members.
- Conducting regular checks of guest rooms, corridors, and public areas to maintain the hotel’s standards.
- Coordinating with the Front Office and Maintenance teams to update room status, manage repair needs, and ensure seamless communication.
- Manage stock levels of cleaning supplies, linens, and guest amenities, ensuring resources are used efficiently.
- Respond to guest requests and complaints promptly, professionally, and with a focus on guest satisfaction.
Requirements
- Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
- Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in.
- Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
- Honest - You’ll be part of a team that believes in doing the right thing.
- Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.
Location
- Hilton London Bankside
Work Type
- Full Time
Salary/Compensations
- £15.65 / hour
Benefits
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.