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About the Role
This role is integral to delivering exceptional customer service and supervising the service team to meet and exceed customer expectations. The Service Executive Supervisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes as well as supervising a team of service executives. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Responsibilities
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
- Supervise and support the wider service executives providing leadership and guidance where required.
Requirements
- Experience supervising a team of aftersales service professionals
- Proven experience in an aftersales role within a busy, fast-paced automotive department
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
- Proficiency in using CRM and service management software
- Dedication to maintaining high standards of customer satisfaction and service excellence
- Right to work in the UK
- Full UK manual driving licence
Skills
- Customer service
- Communication
- Team supervision
- Service process management
- CRM software proficiency
- Service management software proficiency
Location
- West Bromley SE26 4PR
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- OTE circa £50k
Benefits
- 25 days annual leave plus bank holidays
- Life insurance
- Employee assistance program offering support on wellbeing and finances
- Exceptional rates for vehicle service and maintenance for you and your family
- Enrolment in an employee pension plan
About the Company
- Join the team at Hedin Automotive Mercedes-Benz West Bromley
- Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
- Discover more about Hedin Automotive and the opportunities available by visiting our website at Career Opportunities at Hedin Automotive - Hedin Automotive London Ltd