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About the Role
As a Guest Service Agent, you will ensure a seamless check-in and check-out process, delivering memorable experiences that make every guest's stay exceptional. This role is ideal for individuals passionate about delivering outstanding guest service.
Responsibilities
- Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
Requirements
- Minimum one year customer service experience
- Schedule flexibility
- Prior hospitality experience is preferred
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
Location
- San Francisco
Work Type
- Full-Time
Benefits
- Career growth and development
- Discounted hotel room stays for you and your family
- 110 nights of deeply discounted travel, with room rates as low as $40/night
- Employee stock purchase program (ESPP) with a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support
- Crisis concierge services
- Mental health resources through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits
- Retirement plans
About the Company
- Hilton San Francisco Union Square features 1,921 guest rooms and more than 29,000 square feet of stunning event space.
- Hilton is the best hospitality company in the world.
- Hilton doesn’t just deliver exceptional experiences for guests—it builds an exceptional workplace for Team Members.
- As a global leader in hospitality, Hilton has welcomed more than 3 billion guests worldwide.
- Hilton's founding vision is to fill the earth with the light and warmth of hospitality.
- Hilton's award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton is setting new standards for the future of travel with its suite of world-class brands and commitment to providing the best stay for every guest.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.