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About the Role

This role is for an Identified Aged Care Customer Service Officer within the Aged Care Assessment Services (ACAS) team. ACAS operates independently to assess Older Australians for needed care and services.

Responsibilities

Deliver exceptional customer service over the phone to clients and representatives.
Conduct all client interactions in a professional, knowledgeable, and supportive manner.
Respond promptly to emails from all stakeholders.
Provide strong administrative support to ACAS staff to ensure operational effectiveness.
Assist clients with inquiries related to My Aged Care and assessment outcomes.
Mail My Aged Care support plans and Delegate decision outcome notices to clients.
Conduct monthly client surveys to gather feedback and improve services.
Maintain currency of knowledge relating to aged care services both funded and non-funded.
Assist with continuous improvement frameworks to regularly evaluate administrative processes.

Requirements

A genuine passion for providing high quality care to Older Australians.
Commitment to excellence in customer service, both to internal and external stakeholders.
Experience with My Aged Care portal and the aged care and/or community service sector (or transferable skills).
Excellent communication skills, written, verbal and listening.
Excellent planning, organising and problem-solving skills.
Willingness to apply for a Police Check.

Skills

Customer Service
Administration
Communication (Written, Verbal, Listening)
Planning
Organising
Problem-solving
My Aged Care portal
Aged care sector
Community service sector

Location

Waterloo
Sydney

Work Type

Permanent
Full-time
Part-time (4 days may be considered)

Salary/Compensations

$39 per hour + superannuation
Up to $18,550 tax free with not for profit salary packaging

Benefits

7 additional leave days per year

About the Company

Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and play a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need.
A culturally safe organisation with a Reconciliation Action Plan who is genuinely committed to reconciliation.
A highly engaged dynamic team where you’ll be supported to grow and take on new challenges.
Flexibility and fulfillment where you can prioritise work/life balance, build strong relationships with your colleagues and make an impact on clients and their families.

Equal Opportunity

Aged Care Assessment Services acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.