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About the Role
This role oversees and ensures the accurate and timely payment of workers’ benefits, managing the end-to-end benefits process. It involves calculating weekly entitlements, monitoring ongoing payments, and maintaining a claims portfolio. The position also includes a key leadership role, providing mentorship and guidance while ensuring compliance.
Responsibilities
- Oversee and manage the accurate and timely payment of workers’ benefits
- Approve weekly benefit payments within delegation of authority
- Monitor and maintain a portfolio of claims, ensuring data accuracy and completeness
- Identify, code and process complex payments within the claims system
- Ensure employment and compensation data is up to date and accurate
- Manage internal and external stakeholder enquiries related to worker entitlements
- Ensure compliance with relevant legislation and internal guidelines
- Mentor and support team members to drive performance and consistency
- Collaborate to resolve discrepancies and improve processes
- Maintain a strong customer-focused approach aligned with CMI values
Requirements
- Strong experience in workers compensation, ideally within a claims environment
- Demonstrated experience managing or overseeing benefit payments
- Sound knowledge of relevant legislation and compliance requirements
- High level of attention to detail and accuracy
- Strong communication and stakeholder management skills
- Ability to manage competing priorities and meet deadlines
- Leadership or mentoring experience (highly regarded)
- Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference
- Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens.
- Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts
- Successful applicants will be required to complete a background check (including criminal history and references) prior to commencement of employment
Skills
- PIAWE experience
- Senior-level payroll experience
- Transferable skills
- Calculation of weekly entitlements
- Monitoring ongoing payments
- Maintaining a portfolio of claims
- Leadership
- Mentorship
- Compliance with company policies
- Regulatory requirements
- Stakeholder management
- Attention to detail
- Accuracy
- Communication
Location
- Speers Point
- Sydney
Work Type
- Fixed Term
- Full-time
- Hybrid
Experience Level
- Experienced professional
- Senior-level
Benefits
- 7.25-hour days
- 5 weeks annual leave
- 18 days personal leave
- 3 days family and emergency leave
- Superannuation co-contribution scheme
- Additional company holidays at Easter and Christmas
- Access to onsite gym
- Onsite parking
- Professional Development days
- Retailer discounts through Smart Spending App
About the Company
- Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry.
- Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'.
- Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.
- To learn more about Coal Services, visit us at https://www.coalservices.com.au/
Equal Opportunity
- We take our responsibility to protect the industry that we work in very seriously. Our People, Customers and Community safety and well-being are priorities for us