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About the Role
We're hiring a Cloud Infrastructure Engineer to own Salient's cloud footprint across AWS, GCP, and Render. You will make our infrastructure consistent across providers, stay ahead of capacity as call volume and customers grow, make every dollar of cloud spend attributable, and execute on cost-cutting opportunities. You will own outcomes, not tickets: reliability, consistency, capacity, and cost of the platform that runs every borrower conversation Salient handles.
Responsibilities
- Day-to-day operation of Salient's infrastructure across AWS, GCP, and Render, to one consistent standard.
- Infrastructure as code: bringing resources under Terraform (or equivalent), reusable modules, consistent environments, and drift detection.
- Capacity management: forecasting demand, autoscaling, quotas, and headroom for real-time voice and AI workloads.
- Cost attribution and monitoring: tagging, allocation by product and customer, unit-cost metrics, dashboards, budgets, and anomaly alerts.
- Cost reduction: identifying, prioritizing, and shipping savings through rightsizing, commitments, cleanup, consolidation, and provider moves where justified.
- Reliability and observability of the platform, including incident response and post-mortem follow-through.
- Secure, auditable infrastructure that supports SOC 2 and customer security requirements.
Requirements
- Operated production infrastructure on AWS and/or GCP at meaningful scale, and comfortable across providers.
- Manage infrastructure as code and brought messy, hand-built environments under control.
- Delivered measurable cloud cost savings and can explain pricing models, commitments, and data transfer costs.
- Planned capacity for spiky or latency-sensitive workloads and tuned autoscaling in production.
- Build monitoring and alerting that catch problems early, and lead incidents calmly.
- Design for least privilege, auditability, and safe change management by default.
- Favor simple, consistent systems over sophisticated ones and know what not to build.
- Write clearly and can explain cost and reliability tradeoffs to engineers, finance, and leadership.
Skills
- AWS
- GCP
- Render
- Terraform
- Real-time voice
- Telephony
- WebRTC
- Streaming systems
- GPU
- LLM inference workloads
- Hosted AI APIs
- FinOps
- Financial services
Location
- San Francisco
Work Type
- In-person
- Full-time
Experience Level
- Mid-level
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Catered lunches
About the Company
- Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
- Backed by a16z and Y Combinator, with $75M raised in Series A funding.
- Cash flow positive and profitable, with mid eight figure ARR achieved in under two years.
- Serving more than 20% of the auto lending industry.
- Processing millions of real customer calls and transactions every day.
- Fully deployed in production with major financial institutions.
- Actively expanding into new financial services segments.
- Building together in person in San Francisco.
- Deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.