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About the Role
In this role, your primary focus is leasing while supporting the Property Manager with the daily operations of the community. When the Property Manager is not on site, you will help ensure the property continues to run smoothly and meets operational goals.
Responsibilities
- Greet prospective residents and qualify them by asking questions and completing guest cards.
- Conduct apartment tours and present the community in a professional manner.
- Record all phone calls, walk ins, and prospect activity.
- Follow up with prospects who have not leased and work to close the lease.
- Refer prospects to sister communities if the property does not meet their needs.
- Inspect model units each morning before the first tour to ensure they are ready for showing.
- Secure lease documents and signatures before move in.
- Ensure apartment homes are ready for move in on the scheduled date.
- Maintain accurate resident records.
- Record and post rent, deposits, and application fees daily.
- Issue notices when required such as late notices or returned check notices.
- Collect rent and post payments in Yardi.
- Prepare and make daily bank deposits before bank closing.
- Maintain positive and professional relationships with residents.
- Assist with resident retention programs such as newsletters, events, and referral programs.
- Accept service requests and coordinate with maintenance.
- Follow up with residents once service work is completed.
- Walk the property regularly, report service issues, and help maintain community appearance.
- Support monthly lease renewal efforts.
- Track lease renewals and move out notices.
- Stay informed about local market conditions and competitor activity.
- Provide marketing ideas to improve leasing and resident satisfaction.
- Maintain daily, weekly, and monthly property reports.
- Organize and file leases, reports, and resident documents.
- Process move ins and move outs.
- Prepare security deposit move out statements.
- Assist the Property Manager with hiring, training, and scheduling office team members.
- Maintain professional communication with residents, vendors, and team members.
- Follow company policies, procedures, and training requirements.
Requirements
- Two years of residential property management experience preferred.
- Strong leasing and customer service skills.
- Positive attitude and strong team mindset.
- Basic computer skills including Outlook, Word, and Excel.
- Experience with property management software such as Yardi is helpful.
- Ability to stay organized and manage multiple tasks.
- Flexible schedule including weekends as needed.
- Professional appearance and communication skills.
Skills
- Leasing
- Resident Relations
- Customer Service
- Outlook
- Word
- Excel
- Yardi
Work Type
- Full-time
Experience Level
- Preferred: Two years of residential property management experience
Salary/Compensations
- Monthly leasing bonuses
- Monthly APM Bonus
- Eligibility for monthly property bonuses
- Eligibility for a year end bonus
Benefits
- Medical, dental, and vision coverage
- Employer paid life insurance
- Short term and long term disability
- Accident and hospital insurance
- 401K
- Vacation and sick time
- Company paid holidays, about 23 paid days off in your first year
About the Company
- LPM supports diversity and values the unique backgrounds of our team members and the communities we serve.
Equal Opportunity
- LPM is proud to be an equal opportunity workplace and an affirmative action employer.