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About the Role
The Guest Services Attendant, reporting to the Transport Manager, promotes positive customer relationships and assists with all queries relating to The Star Sydney (Car Park) through a courteous attitude and work efficiency. This role is pivotal in shaping the success of our Transport, Front Office & Concierge department.
Responsibilities
- Adhere to all cash handling procedures, and record all cheque, money and room charge transactions in the MICROS system in accordance with policy and procedure.
- Assist the Guest Services Manager to maintain daily reconciliation and accounting records, retail sales trends and reports, and provide performance reports as required.
- Complete carpark validation functions, program carpark vouchers and validate access cards.
- Conduct Car Park checks.
- Advise your leader of any equipment faults to ensure minimum system downtime.
- Report any customer requests for assistance such as vehicle breakdowns to Security staff.
Requirements
- Exposure in a Hospitality environment.
- Experience in customer service role.
- Verbal and written communication skills.
- Bilingual/multilingual advantageous.
- Computer literacy.
- Eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Location
- Pyrmont
- Darling Harbour
Work Type
- Full-time
About the Company
- For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
- Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
- The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
- With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.