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About the Role
We are building a modern, connected, and responsive People & Culture service model at Legal Aid NSW, utilizing enhanced technology and clearer pathways to simplify HR processes for employees and leaders. The People Services & Support Advisor will be a key part of this model, providing frontline HR advice and service, guiding individuals through employee lifecycle processes, and ensuring work is directed to the appropriate People & Culture teams. This role is crucial for creating a clear, practical, and useful experience for anyone interacting with People & Culture.
Responsibilities
- Provide responsive, accurate, and practical HR advice to managers and employees across the employee lifecycle.
- Manage frontline HR enquiries through approved service channels, ensuring matters are triaged, recorded, prioritised, and resolved appropriately.
- Manage straightforward operational people matters within defined responsibilities and know when to escalate complex, sensitive, or high-risk issues.
- Coordinate establishment and organisational management activity, including position, reporting line, and structural updates.
- Support onboarding, commencement, payroll-related, and employment administration processes accurately and on time.
- Maintain HR systems, case records, employee files, and establishment data to support payroll accuracy, reporting, and audit readiness.
- Identify recurring enquiry themes and service gaps and contribute to better procedures, knowledge content, templates, and service pathways.
- Work across Talent Acquisition, Business Partnering, Employee Relations, Payroll, and other teams to provide a connected service.
Requirements
- Undertake relevant pre-employment checks such as Criminal Record Check and Conduct Service Check.
- Relevant experience in recruitment, human resources, or workforce services.
- Willingness to travel to regional and metropolitan offices as required.
- Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia (for temporary roles).
Skills
- HR advisory
- Employee services
- HR operations
- Payroll administration
- Shared services
- Managing high volume of work
- Accuracy
- Customer focus
- Clear and practical explanation of HR processes
- Judgement
- Escalation of complex issues
- Comfortable using HR systems and technology
- Finding better ways to work
- Maintaining confidentiality
- Accurate record keeping
Location
- Sydney
Work Type
- Ongoing
- Temporary
- Flexible ways of working supported
Experience Level
- Clerk Grade 7/8
- Negotiable on experience
Salary/Compensations
- Minimum salary of $116,981 plus superannuation
Benefits
- Flexible Working
- Professional Growth opportunities
- Work Health, Safety and Wellbeing programs
About the Company
- Legal Aid NSW supports people facing complex legal and social challenges across NSW.
- We are modernising People & Culture.
- We are building a workplace where every culture, identity, ability, and voice are included and valued.
- We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.
- You will be part of a diverse and inclusive organisation, working alongside like-minded and values-driven people dedicated to justice, community impact, and delivering exceptional support and service through cross-collaboration.
Equal Opportunity
- We are building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.