Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Guest Relations Officer role.

Rezi rewrites your resume against Marriott's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Guest Relations Officer posting at Marriott — free, in seconds.

About the Role

The Guest Relations Officer is responsible for delivering a wide range of services to ensure guests thoroughly enjoy their experience, handling tasks from setting up buffets to clearing tables and interacting with guests.

Responsibilities

Completing opening preparation and pack-down duties for the Executive Lounge.
Greeting guests warmly upon arrival and bidding farewell upon departure.
Answering incoming phone calls to the Executive Lounge.
Alerting the kitchen for food/beverage replenishment and promptly refilling items.
Completing food and beverage requisitions for the next day's delivery.
Restocking, refilling, and clearing counters and tables at the end of each shift.
Maintaining positive inter-departmental relationships within the hotel and with outside vendors.
Abiding by NSW Responsible Service of Alcohol when serving alcohol to guests.
Serving each guest on a one-to-one basis with utmost courtesy.
Inspecting and maintaining the overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music.
Quickly clearing dirty table settings and sanitizing for the next seating.
Communicating VIP arrivals to designated personnel and delivering food & beverage amenities to guests' rooms.
Ensuring uniform and personal appearance are clean and professional.
Responding to special requests from guests with unique needs.
Following all company policies and procedures.
Reporting accidents, injuries, and unsafe work conditions to the manager.
Maintaining confidentiality of proprietary information and protecting company assets.
Speaking with others using clear and professional language.
Answering telephones using appropriate etiquette.
Developing and maintaining positive working relationships with others.
Supporting the team to reach common goals.
Complying with quality assurance expectations and standards.
Identifying and recommending new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Standing, sitting, or walking for an extended period of time or for an entire work shift.
Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10-15kg without assistance.
Performing other reasonable job duties as requested by Supervisors.

Requirements

A genuinely warm & welcoming demeanour
Personable communication skills
Energising motivation
A passion for the industry
Food & Beverage experience
New South Wales Responsible Service of Alcohol
Australian Working Rights

Skills

Communication
Guest Service
Teamwork
Problem-Solving
Time Management
Attention to Detail

Location

New South Wales

Work Type

Full-time

Experience Level

Entry Level

Benefits

Team-spirited co-workers
Encouraging leadership
Discounted room rates on hotels worldwide
Discount on food and beverages at participating Marriott International hotels worldwide
Recognition programs
Wellbeing & mindfulness programs

About the Company

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.