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About the Role
We are seeking a Senior Payroll Specialist to join Rippling’s Global Payroll Operations team, focusing on leading payroll delivery for EOR customers in Australia and New Zealand. This role is crucial for ensuring the success of Rippling’s global payroll products and scaling country-specific expertise, operational controls, and payroll excellence across our ANZ EOR business. The specialist will manage complex end-to-end payroll processes, including escalations, corrections, and statutory requirements, requiring deep knowledge of ANZ payroll and tax regulations.
Responsibilities
- Own complex EOR payroll processing for Australia and New Zealand, including inputs, approvals, corrections, off-cycle payments, statutory payroll outputs, post-payroll review, and issue resolution.
- Act as a senior payroll and payroll tax subject-matter expert for escalations, including overpayments, final pay, redundancy pay, PAYG withholding, payday filing, and employee tax-code issues, statutory documents, pension contributions, such as Superannuation and KiwiSaver deductions, and ATO/NZ IRD disputes.
- Create, review, and validate pay types, payroll inputs, and payroll configurations, ensuring correct payroll and tax treatment for earnings, deductions, reimbursements, benefits, allowances, statutory payments, and leave-related pay in each jurisdiction.
- Advise customers and internal teams on Australian and New Zealand payroll requirements, including PAYG withholding, superannuation, KiwiSaver, ESCT, ACC, taxable benefits, reimbursements, child support and garnishment deductions, leave-related pay, and termination tax treatment.
- Review, reconcile, and validate payroll outputs, including payslips, wage codes, deductions, superannuation and KiwiSaver contributions, correction calculations, and off-cycle calculations across both markets.
- Strengthen payroll controls, audit checks, quality-review processes, SOPs, escalation playbooks, customer guidance, internal knowledge resources, and product/process feedback loops to reduce repeat issues, improve consistency, mentor payroll specialists, and support scalable payroll operations.
Requirements
- 5+ years of experience in Australian and New Zealand end-to-end payroll processing and complex escalations, including audits, notices, disputes, ATO/IRD queries and employee-facing payroll issue resolution.
- Expert-level understanding of Australian and New Zealand payroll and tax compliance, including PAYG withholding, STP, superannuation, payroll tax, KiwiSaver, ESCT, ACC and statutory payments, termination calculations, year-end requirements, and country-specific leave obligations.
- Strong judgment across different payroll scenarios, with the ability to determine how compliance requirements apply to different pay types, earnings, deductions, benefits, reimbursements, allowances, and other payroll components.
- Experience with EOR or multi-country payroll operations, including how payroll connects to contract terms, employment agreements and leave obligations where relevant, worker classification, and the client-employer-EOR relationship.
- Excellent communication, analytical, prioritization, documentation, mentoring, and quality-review skills, with the ability to manage complex case queues and explain payroll clearly.
- A continuous-improvement mindset with strong attention to detail, including a track record of identifying process gaps and improving payroll accuracy, controls, and operational processes.
- Hands-on experience with payroll systems and operational tools, including case-management, documentation, and workflow platforms.
- Familiarity with Salesforce, JIRA, and Confluence is a plus.
Skills
- Australian payroll
- New Zealand payroll
- PAYG withholding
- STP
- Superannuation
- Payroll tax
- KiwiSaver
- ESCT
- ACC
- Statutory payments
- Termination calculations
- Year-end requirements
- Leave obligations
- Salesforce
- JIRA
- Confluence
Location
- Sydney
Work Type
- Hybrid Office Model
Experience Level
- Senior
About the Company
- Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Equal Opportunity
- Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com