Senior Physician Referral Liaison - Women's Services
Texas Children's Hospital · Austin, TX, US
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About the Role
This position is responsible for the professional business development of targeted physicians to drive referrals to the Hospital through strategic account management, account migration and acquisition, and exceptional service and support in a fast-paced setting.
Responsibilities
- Develops and executes strategic action plans targeted toward physicians and their staff to acquire, grow, and nurture strong relationships that drive profitable referrals.
- Acts as a liaison between the hospital and community-based referring physicians.
- Conducts regular personal visits to referring physician offices to develop and maintain strong relationships with referring physicians and their office staff.
- Assists in building marketing programs and communication plans designed to improve physician loyalty, drive account migration and acquisition, and enhance referral profitability.
- Manages all functions related to problem resolution, identifying concerns and offering exemplary service as the interface liaison to help drive resolution to referral issues.
- Maintains complete and accurate physician records and inputs data into Salesforce.com CRM in a timely manner.
- Coordinates referring physician meetings with specialists and/or representatives from Texas Children’s Hospital.
- Informs senior management of important referring physician, community, and corporate issues.
- Develops an in-depth knowledge of services offered at Texas Children’s Hospital and the appropriate process for referral implementation and authorizations.
- Develops and implements education opportunities sponsored by Texas Children’s Hospital, targeted to referring physicians.
- Implements marketing plans and programs targeted to physicians in their territory and represents the Hospital at targeted physician conferences.
- Manages data gathering and data reporting for the assigned territory, demonstrating effectiveness in driving referrals and revenue.
Requirements
- Bachelor's degree
- 5 years’ experience in physician marketing, customer relationship management, or sales/account management
Location
- Austin, Texas
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's degree
About the Company
- Texas Children’s presence in Austin supports a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood.
- Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018.
- There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care.
- Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services.
- Texas Children’s Hospital North Austin is a new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.
- Join a community of more than 15,000 dedicated team members.
Equal Opportunity
- Texas Children’s is proud to be an equal opportunity employer.
- All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.