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About the Role

Service Collection is building the next generation of enterprise service management. We are hiring a US-based Outbound Product Manager to turn our High Touch go-to-market plays into a repeatable product and commercial advantage. This role will work across Product, Engineering, Sales, Solutions Engineering, Marketing, Customer Success, Finance, Legal, Security, and executive leadership.

Responsibilities

Own the operating system for the priority plays by translating strategy into operating plans, priorities, milestones, dependencies, and decision forums.
Establish a trusted view of play health across pipeline signals, customer evidence, product readiness, competitive risk, trust and compliance gaps, and execution blockers.
Run a lightweight monthly operating rhythm with play owners and cross-functional partners, increasing cadence only when execution requires it.
Define key decisions requiring executive attention, provide well-formed recommendations, and drive closure.
Connect beachhead-play signals to the broader Transformation & Compete motion to compound field evidence across the portfolio.
Turn enterprise field signals into product strategy by building a systematic feedback loop across strategic accounts, win/loss evidence, customer advisory conversations, sales engineering, support, and implementation teams.
Separate recurring market evidence from one-off requests and distinguish table stakes, differentiated capabilities, packaging gaps, delivery gaps, and enablement gaps.
Quantify the commercial and customer impact of the most important gaps where data is available, making uncertainty explicit where it is not.
Produce concise, executive-ready briefs detailing changes, impact, evidence strength, proposed actions, and required decisions.
Ensure customer and competitive claims are evidence-backed, current, and usable by Product, Sales, Marketing, and leadership.
Lead cross-functional execution without formal authority by aligning senior stakeholders across Product, Engineering, GTM, Finance, Legal, Security, Marketing, Customer Success, and executive leadership around key outcomes.
Create clarity when ownership is distributed or ambiguous, making handoffs explicit and surfacing risks early.
Facilitate difficult trade-offs across customer impact, strategic differentiation, revenue potential, delivery cost, trust risk, and operational complexity.
Use written decision records, clear action owners, and measurable follow-through to maintain momentum across time zones.
Represent the play strategy in selected leadership, field, and customer forums with confidence and precision.
Build durable mechanisms, not one-off heroics, by creating reusable playbooks, templates, dashboards, briefing formats, evidence standards, and operating cadences.
Establish definitions and measurement for play health, product readiness, trust readiness, competitive momentum, and field adoption.
Continuously improve the operating model based on team feedback.
Coach partners on using mechanisms without becoming the permanent coordination bottleneck.

Requirements

Significant experience in product management, product operations, technical program management, enterprise strategy, solutions architecture, management consulting, or a closely related role in B2B enterprise software.
Experience working with complex enterprise customers and senior stakeholders across Product, Engineering, Sales, Security, Legal, or Customer Success.
Demonstrated ability to turn ambiguous customer, market, or competitive problems into a structured strategy and an executable operating plan.
Strong understanding of enterprise software buying, adoption, implementation, migration, expansion, and renewal dynamics.
Experience with one or more of: competitive displacement, enterprise transformation, platform strategy, trust and compliance, security products, regulated industries, or complex enterprise procurement.
Exceptional written and verbal communication skills, capable of transitioning between executive narratives and detailed evidence, requirements, trade-offs, and actions.
Strong analytical judgment to distinguish fact, inference, hypothesis, and anecdote, without overstating weak evidence.
Proven ability to influence outcomes through others without relying on formal authority.
Willingness to travel periodically for customer, field, and team engagements.

Skills

Service management
IT operations
Developer tooling
Enterprise workflow
Platform strategy
Security products
Compliance concepts (FedRAMP, SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, data residency, auditability, access control, responsible AI governance)
Competitive displacement
Enterprise transformation
Platform strategy
Trust and compliance
Security products
Regulated industries
Complex enterprise procurement
Field-to-product mechanisms
Product-led sales plays
Executive customer briefings
Competitive intelligence programs
Enterprise value engineering
Business cases
Pricing and packaging
Commercial strategy

Location

US-based

Work Type

Office, home, or a combination of the two

Experience Level

Significant experience in product management, product operations, technical program management, enterprise strategy, solutions architecture, management consulting, or a closely related role in B2B enterprise software.

Salary/Compensations

Zone A: $228,600 - $298,450
Zone B: $205,740 - $268,605
Zone C: $189,738 - $247,714

Benefits

Health and wellbeing resources
Paid volunteer days

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

Equal Opportunity

We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.