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About the Role

As the first point of contact for our clients, you will ensure they feel well-supported with VR Smart Guide and FinCheck. You will assist entrepreneurs in maximizing the value of our digital solutions through support with questions, guidance, and onboarding. Together with the team, you will contribute to process improvements and making customer experiences simpler and more successful.

Responsibilities

Process and answer written (email, chat) and telephone inquiries from users and interested parties.
Support clients in onboarding processes (e.g., connecting accounts, uploading documents, explaining features).
Record, classify, and appropriately forward and escalate customer feedback and issues.
Identify and appropriately communicate or escalate cross-selling opportunities.
Contribute to the maintenance and expansion of the knowledge base (internal and external).

Requirements

Enrolled student (Bachelor or Master), ideally in Business Administration, Economics, Communication Studies, Business Informatics, or similar.
Basic knowledge in accounting, finance, or tax, or a strong interest in deepening this knowledge.
Initial experience in customer service or sales is desirable.
Very good communication skills (written & oral), confident interaction with customers.
Independent, structured way of working and high willingness to learn.
Affinity for digital tools & technologies.
Very good German language skills; good English is an advantage.
Ideally residing in Berlin or near Frankfurt/Eschborn.

Skills

Customer Service
Sales
Communication
Digital Tools
Technology

Location

Berlin
Frankfurt/Eschborn

Work Type

Home Office
Office

Experience Level

Werkstudent (Working Student)

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

Attractive remuneration, working student rate above minimum wage requirements

Benefits

Attractive remuneration
Working student rate above minimum wage requirements
Flexible working: Home office + office
Dynamic environment with real co-determination opportunities
Diverse insights and further training opportunities, e.g., in FinTech / SaaS, product knowledge, soft skills
Good chances of being hired after graduation

About the Company

We are VR Smart Guide. Our mission is to support entrepreneurs and the self-employed. With the digital accounting software VR Smart Guide and the digital financial assistant FinCheck, we want to simplify processes, eliminate uncertainties, and enable our customers to concentrate on their business and their actual passions.
We are VR Smart Guide – and we are developing the first AI-powered financial assistant for small businesses in Germany.
Our mission is to free up entrepreneurs and the self-employed in their daily business lives. With our digital solutions, we not only simplify complex processes but also proactively protect businesses from financial difficulties and uncertainties. (in short: the 'financial guru' for businesses).
We combine the 'best of both worlds': We work with the agility, dynamism, and flat hierarchies of a tech startup – and have the backing and security of the strongest and largest banking group in Germany at our side.
As a company, we are deeply committed to cooperative values. Our drive is to provide small businesses with real self-help so that they can fully concentrate on what they truly love: their business.