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About the Role
The IG Support Coordinator serves as a trusted partner to investors, strengthening the investment process through proactive coordination, relationship management, and workflow optimization. The role leverages emerging AI tools to enhance investor capacity and effectiveness, facilitates high-value interactions, and supports information flow across the Capital System.
Responsibilities
- Helps create investor capacity by coordinating complex logistics, improving workflows, enabling information flow, and supporting timely access to internal and external stakeholders.
- Acts as a connector across the Capital System, facilitating collaboration and information sharing among investors, Corporate Access, METS, Technology, Sales, and other teams.
- Independently resolves service issues, using sound judgment and structured problem-solving to deliver consistent, high-quality support.
- Proactively manages complex scheduling, travel, and logistical requirements requiring sound judgment and discretion, while ensuring alignment with investor priorities.
- Builds and maintains strong relationships with external providers and corporate contacts, serving as a trusted point of coordination to keep Capital’s investors top of mind for access.
- Coordinates investor interactions with corporates, external research providers, industry experts, sales teams, and other key stakeholders to support investment decisions and client outcomes.
- Organizes investment group calls and committee meetings, ensuring efficient scheduling, planning, material preparation, and execution.
- Leverages AI and emerging technologies to improve meeting preparation, information synthesis, workflow automation, and operational efficiency across the investment ecosystem.
- Builds proficiency in AI and digital tools to further support innovative IGA workflow use cases and their adoption across the team.
- Strengthens team capability and the future-state support model by sharing best practices, supporting peer learning, and contributing to projects, recruiting, and initiatives that foster a culture of innovation and operational excellence.
Requirements
- 5+ years of administrative or operational experience
- Strong attention to detail with a consistent track record of high-quality output & effective problem solving
- Clear and professional communication skills
- Ability to manage multiple tasks and stakeholder priorities
- Uses feedback as an opportunity to demonstrate learning agility and adaptability
- Strong service mindset with a focus on responsiveness and teamwork
- Excel at using technology, systems, and AI tools to complete work and drive operational efficiencies
Skills
- Concur
- FactSet
- Microsoft suite
- Copilot
Work Type
- flexible work options
Experience Level
- 5+ years of administrative or operational experience
Salary/Compensations
- competitive salary
- bonuses
- 15% of eligible earnings retirement contribution
Benefits
- generous time-away
- health benefits from day one
- 2-for-1 matching gifts for charitable contributions
- opportunity to secure annual grants for organizations
- on-demand professional development resources
- retirement plan where Capital contributes 15% of your eligible earnings
About the Company
- At Capital Group, the success of the people who invest with us depends on the people in whom we invest.
- We offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers.
- Through nine decades, our goal has been to improve people’s lives through successful investing.
- More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day.
Equal Opportunity
- We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment.
- Our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.