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About the Role

As the sole Product Manager for consumer activation and engagement, you will own the consumer funnel end to end, improving conversion at every stage. The Consumer Lifecycle team owns the product experience that turns SumUp app signups into active, transacting customers.

Responsibilities

Own the consumer onboarding funnel end to end: signup, identity verification (KYC), first funding, first transaction and habitual use
Identify and ship product improvements at the biggest drop-off points, starting with the gap between KYC completion and first transaction
Balance fraud and verification controls with a smooth, user-friendly product experience
Run discovery, experimentation and iteration cycles against activation targets, and report progress to consumer leadership

Requirements

Experience leading a consumer product area with clear commercial and KPI accountability
Strong track record of prioritizing effectively across competing demands from multiple teams and stakeholders
Experience driving engagement or retention within a consumer-facing mobile app used at scale
Comfort balancing risk or compliance requirements against a smooth, user-friendly product experience
Ability to build strong relationships across engineering, design, data and marketing, and communicate progress clearly to leadership

Location

London, United Kingdom

Work Type

Permanent
full-time
Office first

Experience Level

Senior

Benefits

Virtual Stock Option programme
28 days of paid leave, plus bank holidays and special leaves
A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
Private health insurance, including optical and dental
Salary-sacrifice commuter benefits via Gogeta
Retirement scheme (SumUp matches 7% when you contribute 5%)
Life insurance from MetLife for 2× your salary
1-month sabbatical after 3 years of service
Referral Bonus

About the Company

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive.
Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset.
Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success.
We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth.
Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

Equal Opportunity

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce.
We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.
Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited.