Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Manager, Technical Account Management - Global Partner Integrations role.

Rezi rewrites your resume against Warner Bros. Discovery's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Manager, Technical Account Management - Global Partner Integrations posting at Warner Bros. Discovery — free, in seconds.

About the Role

The Global Partner Integration Team owns and manages go-to-market partner integrations, including affiliate-owned set-top box (STB) integrations. These integrations focus on back-office systems such as authentication, authorization, shared identity, billing, and entitlement services, along with apps deployed on affiliate-owned equipment. This role leads a team of TAMs and TPMs, while remaining hands-on with complex and strategic partners.

Responsibilities

Lead, coach, and develop a team of experienced Technical Account Managers and Technical Program Managers.
Serve as the technical point of contact for partners and the voice of the partners to internal teams.
Build and maintain a healthy, high-performing team culture.
Explain functionality to partners and field all questions quickly and effectively.
Evaluate partners' designs and plans to identify and resolve issues prior to implementation.
Identify and define requirements unique to partner integrations or devices, and drive technical negotiation and alignment with partners.
Drive partners to adapt to our standard integration architecture, deciding on a bespoke integration only when standard integration is not achievable.
Serve as the subject matter expert (SME) for each integration owned.
Represent the voice of partners, taking a data-driven approach to surface key partner insights and using them to improve our integration experience.
Partner with the Ops team to verify testing and assist in resolving any identified issues.
Ensure partners stay within the defined strategy of the Partner Integration Program.
Collaborate with Product Management, Engineering, Program Management, and other relevant teams to implement solutions for bespoke work.
Lead the planning, execution, and delivery of projects across multiple product and technology teams.
Communicate clearly, analyze technical designs, organize project timelines, secure commitments, manage risks, identify critical paths, spot edge cases, triage bugs, review metrics and data, and monitor launch operations for large software projects.
Use data to assess the success of launched products.
Manage multiple projects or program areas simultaneously and successfully.
Ensure projects deliver what's required to meet organizational and corporate goals.

Requirements

Played a lead role in the delivery of a major product or feature launch, either as a Technical Account Manager, Product Manager, Program Manager, Engineer, or Solutions Architect.
Proven competency in strategic leadership, organizational agility, people management, cross-team collaboration, drive for results, and written and verbal communication.
Balance technical depth, product knowledge, business understanding, and organizational and communication skills.
Track record managing, coaching, and developing individual contributors, and managing performance.
Understand back-office systems such as authentication, authorization, identity management, billing, and entitlements, and have demonstrated the ability to deliver projects in these areas.
Understand affiliate equipment, including set-top boxes, and know how to work with partners to integrate our app onto that equipment and that equipment into our broader framework.
Effective communicator across all levels and disciplines, both internally and with external Affiliates and Partners.
Effectively manage multiple stakeholders and projects across various stages of implementation.
Must have the legal right to work in the country hired.

Skills

Technical Account Management
Product Management
Program Management
Engineering
Solutions Architecture
Authentication
Authorization
Identity Management
Billing
Entitlements
Set-top box integration
Written communication
Verbal communication
Emotional intelligence
Data analysis

Work Type

Hybrid Working

Experience Level

Senior Manager

Education Level

Bachelor's degree

Benefits

Thoughtfully curated benefits

About the Company

Warner Bros. Discovery is the stuff dreams are made of, encompassing iconic content and beloved brands.
Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises.
WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow.

Equal Opportunity

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.