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About the Role
The Senior Delivery Enablement Manager is the operational backbone of the Workday platform, installing operational discipline and delivery infrastructure for predictable agile execution. This role owns how work moves efficiently through our pipeline—sprint optimization, backlog hygiene, release readiness, cross-domain dependencies, and delivery metrics—while product owners retain product decisions and roadmap prioritization.
Responsibilities
- Facilitate sprint ceremonies (planning, stand-ups, backlog refinement, reviews, retrospectives).
- Own sprint and release cadence end-to-end, including release calendars.
- Maintain backlog hygiene in JIRA with well-formed stories and clear acceptance criteria.
- Remove impediments blocking the team.
- Coach product owners and leads on agile principles, adapted to HRDS operations.
- Own unified cross-team reporting template (Workday/JIRA and ServiceNow).
- Report on team metrics and delivery health to leadership.
- Manage cross-Platform dependencies.
- Run release readiness and go/no-go processes for Workday changes.
- Support execution of HRDS Operating Model and Support Model.
- Build delivery playbooks, templates, and standards.
- Partner on resourcing and capacity planning.
- Act as change agent for delivery maturity.
- Serve as primary delivery point of contact for stakeholder visibility.
- Present delivery status and metrics to leadership regularly.
- Coordinate with ServiceNow and People Data & HRDS product owners and HRIT partners.
Requirements
- 7+ years in agile delivery, scrum mastery, or delivery/program management roles, with meaningful experience in an HR technology or enterprise SaaS platform environment.
- Hands-on experience with Workday and ServiceNow delivery cycles (configuration, integrations, releases, service updates) strongly preferred.
- Proven track record running scrum ceremonies and agile delivery for a product team, not just administering a JIRA board.
- Experience building or operating delivery metrics/reporting frameworks and communicating them to senior leadership.
- Experience coordinating dependencies across multiple teams, vendors, or platforms.
- Prior people-leadership experience, or clear readiness to hire and manage a small team.
- Exposure to ServiceNow, SAP or other enterprise HR platforms, and to environments running multiple Platforms/products under one umbrella.
- Certified Scrum Master (CSM), SAFe, or equivalent agile certification.
- Experience operationalizing operating-model artifacts (service catalogues, support models, stakeholder engagement models) into day-to-day delivery practice.
Skills
- Agile Delivery
- Atlassian Confluence
- Atlassian JIRA
- Digital Product Management
- Long Term Planning
- Operational Delivery
- Product Development Lifecycle
- Quality Management
- Scrum
- ServiceNow Platform
- Team Management
- Workday Software
Location
- 20 KING ST W:TORONTO
- Toronto
- Canada
Work Type
- Full time
- Salaried
Experience Level
- Senior
Education Level
- Certified Scrum Master (CSM)
- SAFe
- equivalent agile certification
Benefits
- bonuses
- flexible benefits
- competitive compensation
- commissions
- stock where applicable
About the Company
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
- Expand your limits and create a new future together at RBC.
- Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Equal Opportunity
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.