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About the Role

The Sr. Technical Lead is a mid-tier technical operator assisting with general sessions and bridging the gap between technical lead and specialist roles. This position reports to an Operations Manager, Dir, Operations, or DET.

Responsibilities

Ensures flawless event execution through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
Troubleshoots technical issues and resolves problems quickly.
Complies with all company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.
Provides excellent service and strives to exceed customer expectations.
Maintains positive client relationships through effective communication.
Collaborates with internal teams on event solutions pre-event and during event.
Understands and fosters the hotel/client relationship.
Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
Provides mentorship and coaching to technical, sales, and operations team members.
Performs advanced work with operations team members pre/during/post event.
Supervises and directs other technicians during an event.
Assists team with proper security, storage, transportation, and maintenance of equipment.
Performs inventory and forecasting of equipment needs.

Requirements

External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
Strong customer, client and coworker interface experience and abilities.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.

Skills

Audiovisual equipment operation
Technical troubleshooting
Customer service
Client relationship management
Team collaboration
Mentorship
Coaching
Event supervision
Equipment maintenance
Inventory management
Forecasting

Location

Hotel
Convention center
Warehouse

Work Type

Full-time
On-call

Experience Level

Sr. Technical Lead
2+ years of field experience in specialty area
2-3 years of customer service or hospitality experience preferred

Education Level

Bachelor’s Degree preferred

About the Company

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
The working conditions will vary between moderately quiet to noisy volumes.
Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations.
Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Work is performed at event venues as well as in a warehouse environment.
When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
The working conditions will vary between moderately quiet to noisy volumes.
Team members may use high-end audio-visual equipment and electrical components.
Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Equal Opportunity

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.