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About the Role
We are looking for a commercially aware and relationship-driven Account Manager to join a brand-new team looking after our most valuable restaurant partners. You will help our restaurants grow, stay with us and get more from everything we offer. This is a great chance to help shape a new function from the start!
Responsibilities
- Managing a cohort of key restaurant partners
- Growing GMV within your accounts by helping partners increase orders through their app and website
- Running regular check-ins with your partners and gathering feedback to share with our product and commercial teams
- Using our CRM insights to spot where a partner’s performance could improve and where extra support or products would help
- Driving adoption of additional products and features, such as marketing packages, ePOS and Self-Service Kiosks
- Identifying upsell opportunities on our existing products and services
- Protecting retention by spotting early signs of risk and acting before a partner churns
- Working closely with Onboarding, Sales and Support so partners get a joined-up experience
- Success will be measured on GMV growth, retention, product adoption, customer satisfaction and upselling
Requirements
- Experience in account management, customer success or a client-facing commercial role is preferred but not necessary
- Look for attitude and a drive to succeed above anything else
- Builds strong, long-term relationships and earns trust quickly
- Commercially aware: understand how customers make money and how to help them make more
- Comfortable with data, and able to take insights from dashboards and turn them into clear recommendations
- Organised and proactive, able to manage accounts, prioritise well and follow through
- A confident communicator over the phone
Location
- Amsterdam
Work Type
- Full time
- Office Based
Benefits
- Monthly Friday Socials and regular ad-hoc socials
- Quarterly Conferences and training days
- Employee Awards
- Holiday buying Scheme
- Wellness Wednesdays
- Personal development plans and genuine career development opportunities
About the Company
- Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported
- We are one team here at OrderYOYO and strive to help others succeed
- Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business
- Our values (Passion, Action, Compassion, One Team) are what make us who we are and will be embedded in your day-to-day no matter what area of the business you work in