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About the Role

As Chief Operating Officer (COO), you will be responsible for the strategic, organizational, and personnel leadership of the Operations division at gematik. Together with your leadership team, you will ensure the secure and stable operation of the telematics infrastructure and continuously develop the operational organization. With your division, you will create the foundation for the sustainable success of gematik's digital products and services. In close cooperation with management, product, security, strategy, and corporate governance, you will actively shape Germany's digital health infrastructure and report directly to management.

Responsibilities

Lead the managers of the Operations division and continuously develop a high-performing operational organization for the telematics infrastructure.
Ensure the availability, stability, security, and continuous development of TI operations.
Manage service providers, operators, and suppliers of the telematics infrastructure, ensuring efficient, collaborative partnerships and effective risk and escalation management.
Oversee end-to-end TI service processes, ensuring informed decision-making and continuous improvement of operations through transparent control, monitoring, and reporting mechanisms.
Ensure the successful transition of new products and platform components into regular operation and embed Operational Readiness and Transition Management early in development and transformation projects.
Manage the strategic and operational further development of the approval organization, ensuring efficient, transparent, and digital approval and confirmation procedures in line with regulatory requirements.
Collaborate closely with product divisions to systematically incorporate operational insights into the further development of the telematics infrastructure and represent gematik to political, regulatory, and industrial stakeholders.

Requirements

Successfully completed university degree, preferably in computer science, business informatics, engineering, business administration, or a comparable field.
Additional qualifications in IT Service Management, operational management, organizational development, or business management are advantageous.
Several years of experience in leading technology-oriented operations, platform, or service environments, ideally in critical digital infrastructures.
Proven success in developing operational models, building high-performing organizations, and managing complex service provider and stakeholder landscapes.
Sound knowledge of modern operations and service management methods (e.g., ITIL).
Experience with monitoring, reporting, and control platforms.
Deep understanding of digital platforms, cloud, and infrastructure architectures.
Experience in agile organizational structures and in transformation and change initiatives is advantageous.
Strategic, analytical, and entrepreneurial mindset with strong implementation skills and results orientation.
Ability to provide direction, set clear priorities, and make sustainable decisions even in complex and dynamic situations.
Several years of leadership experience and confident handling of political, regulatory, economic, and technical stakeholders.
Experience in successfully managing complex matrix organizations.
Integrative, communicative, and persuasive leadership personality with high social competence, strong sense of responsibility, and a strong desire to shape.
Trust-building, decisive, and reliable, with the ability to inspire people and organizations for common goals and lead them successfully through change processes.
Very good written and spoken German and English skills.

Skills

IT-Service-Management
Betriebsführung
Organisationsentwicklung
Unternehmensführung
ITIL
Monitoring
Reporting
Steuerungsplattformen
Digitale Plattformen
Cloud-Architekturen
Infrastrukturarchitekturen
Agile Organisationsformen
Transformationsvorhaben
Veränderungsvorhaben

Location

Germany

Work Type

Mobiles Arbeiten innerhalb Deutschlands
Workation im europäischen Ausland (EU, EWR, Schweiz) bis zu 30 Tage
Flexible Arbeitszeitgestaltung
Teilzeit möglich

Experience Level

Mehrjährige Erfahrung in der Führung von technologieorientierten Betriebs-, Plattform- oder Serviceumfeldern
Mehrjährige Führungserfahrung

Education Level

Erfolgreich abgeschlossenes Hochschulstudium, vorzugsweise in den Bereichen Informatik, Wirtschaftsinformatik, Ingenieurwissenschaften, Betriebswirtschaft oder einer vergleichbaren Fachrichtung

Benefits

Unbefristete Anstellung
Langfristige Perspektiven
Vielfältige Chancen zur persönlichen und beruflichen Weiterentwicklung
Individuelle Weiterbildungen über den gematik CAMPUS
Workshops, Messen und Konferenzen
Gesundheits- und Sportangebote
Zuschuss zum Deutschlandticket
Mitarbeitendenevents
Corporate Benefits

About the Company

We want to make a difference – are you in? We ensure that over 80 million people in Germany can benefit from digital healthcare. You may already know some of our products, such as the e-prescription or the electronic patient record (ePA). Shape the healthcare system of tomorrow with us.

Equal Opportunity

Diversity makes us strong! Therefore, everyone has the same opportunities with us. Regardless of whether you are female, male, diverse, with a disability, and regardless of age, ethnic or religious affiliation, or whether you are returning after parental leave. Your contribution improves tomorrow's healthcare! We are convinced that a respectful, appreciative, and open interaction is the basis for successfully digitizing the healthcare system.