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About the Role

UpGuard is seeking a Customer Success Manager to join their high-performing team. This role focuses on onboarding and enabling customers, analyzing their pain points, and mitigating them using UpGuard technology. You will gather feedback to improve the platform and gain unique insights into global industries.

Responsibilities

Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
Provide resources to customers, including success plans, customer-specific training sessions, and organize regular check-in calls.
Engage customers early and frequently to help them get the most out of UpGuard from day one and continue to drive engagement.
Translate customer requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
Monitor customer health and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
Advocate for the customer by providing updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.

Requirements

2+ years' experience in customer success, project management, or account management.
An understanding of cyber risk management or risk management frameworks.
Experience with supporting and building customer relationships in a scalable manner.
Highly organized with the ability to update existing documentation and document new processes.
High-level of proficiency in the English language, both written and spoken.
The ability to work cross-functionally with many internal groups and be a team player.
Curious and willing to learn.

Skills

Customer Success tools, such as ChurnZero or GainSight
CRM, such as HubSpot or Salesforce
Cyber risk management or risk management
Cyber Security best practices
APIs
Conducting training sessions

Location

Fully remote working environment

Work Type

Fully remote

Experience Level

2+ years' experience

Benefits

Monthly Lifestyle subsidy
WFH set-up allowance
$1500 USD annual Learning & Development allowance
Annual leave
18 weeks paid Parental Leave
Personal Leave Allowance
Top-spec hardware
Generative AI subsidy

About the Company

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision.
Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love.
By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren’t just building another tool; we’re defining a category.
We provide the autonomy to ship world-class technology and the resources to do it at a global scale.
UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer.
99% of team members agree that UpGuard is a great place to work!

Equal Opportunity

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.