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About the Role
Entry-level role supporting the Exchange Connectivity and Hosting Operations team. The Analyst will manage customer requests for installation, activation, and billing of basic connectivity solutions, and become familiar with customer and carrier onboarding at CME hosting facilities.
Responsibilities
- Support connectivity requests from customers and support the onboarding of customers and carriers to hosting facility.
- Monitor and troubleshoot basic customer billing inquiries.
- Consolidate and submit Remedy tickets for engaging internal CME teams around connectivity requests.
- Undertake other projects and assignments as instructed.
Requirements
- Beginner-level analytical skills for daily activities.
- Basic understanding of connectivity and/or hosting procedures.
- Ability to follow established, documented processes for order implementation.
- Ability to use critical thinking skills and situational analysis for certain tasks, seeking guidance from senior team members.
- Good written and verbal communication skills.
- Enter or upload all order-related paperwork, circuit information, customer forms, data, and contact information into the Enterprise Data Base system, CRM system, SharePoint/Confluence sites, and applicable tracking spreadsheets in a timely manner.
- Use automation tools for provisioning and troubleshooting.
- Create and/or submit daily change control requests for the Remedy ticketing system.
- Train and become familiar with connectivity billing procedures to respond to basic customer inquiries.
- Ability to manage multiple client-related projects in parallel.
- Update the CRM system.
- Create, maintain, and update trackers (e.g., Smartsheet).
- Provide concise updates to stakeholders.
- Experience working with Telecom carriers and Data Centers to support client connectivity solutions.
- Update internal/external stakeholders with status on their individual project or a broader project impacting multiple clients.
- Demonstrate diplomacy in problem-solving.
Skills
- Project Management
- Network connectivity
- Telecom
- IT infrastructure
- WAN
- LAN
- VPN
- Cloud connectivity
- Communication
- Customer service
Experience Level
- 5+ years of experience in Project Management, preferably in network connectivity, telecom or IT infrastructure.
About the Company
- CME Group is the world’s leading derivatives marketplace.
- We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small.
- Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
Equal Opportunity
- At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued.
- As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.