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About the Role
As Chief Operating Officer (COO), you will be responsible for the strategic, organizational, and personnel leadership of the Operations division at gematik. Together with your leadership team, you will ensure the secure and stable operation of the Telematics Infrastructure and continuously develop the operational organization. With your division, you will create the foundation for the sustainable success of gematik's digital products and services. In close cooperation with management, product, security, strategy, and corporate governance, you will actively shape Germany's digital health infrastructure and report directly to management.
Responsibilities
- Lead the managers of the Operations division and continuously develop a high-performing operational organization for the Telematics Infrastructure.
- Ensure the availability, stability, security, and continuous development of TI operations.
- Manage service providers, operators, and suppliers of the Telematics Infrastructure.
- Ensure end-to-end service processes for TI.
- Ensure the successful transfer of new products and platform components into regular operation.
- Manage the strategic and operational further development of the approval organization.
- Collaborate closely with product divisions to systematically incorporate operational insights into the further development of the Telematics Infrastructure.
- Represent gematik towards political, regulatory, and industrial stakeholders.
Requirements
- Successfully completed university degree, preferably in Computer Science, Business Informatics, Engineering, Business Administration, or a comparable field.
- Additional qualifications in IT Service Management, Operations Management, Organizational Development, or Business Management are advantageous.
- Several years of experience in leading technology-oriented operations, platform, or service environments, ideally in critical digital infrastructures.
- Proven success in developing operating models, building high-performing organizations, and managing complex service provider and stakeholder landscapes.
- Sound knowledge of modern operations and service management methods (e.g., ITIL).
- Experience with monitoring, reporting, and control platforms.
- Deep understanding of digital platforms, cloud, and infrastructure architectures.
- Experience in agile organizational structures and in transformation and change initiatives is advantageous.
- Strategic, analytical, and entrepreneurial mindset with strong implementation skills and results orientation.
- Ability to provide direction, set clear priorities, and make sustainable decisions even in complex and dynamic situations.
- Several years of leadership experience and confident handling of political, regulatory, economic, and technical stakeholders.
- Experience in successfully managing complex matrix organizations.
- Integrative, communicative, and persuasive leadership personality with high social competence, strong sense of responsibility, and a strong desire to shape.
- Trust-building, decisive, and reliable, with the ability to win people and organizations over for common goals and lead them successfully through change processes.
- Very good written and spoken German and English skills.
Skills
- IT-Service-Management
- Betriebsführung
- Organisationsentwicklung
- Unternehmensführung
- ITIL
- Monitoring
- Reporting
- Steuerungsplattformen
- digitale Plattformen
- Cloud-Architekturen
- Infrastrukturarchitekturen
- agile Organisationsformen
- Transformationsvorhaben
- Veränderungsvorhaben
Location
- Deutschland
Work Type
- Mobiles Arbeiten
- Workation im europäischen Ausland (EU, EWR, Schweiz)
- Teilzeit
Experience Level
- Mehrjährige Erfahrung in der Führung von technologieorientierten Betriebs-, Plattform- oder Serviceumfeldern
- Mehrjährige Führungserfahrung
Education Level
- Hochschulstudium
Benefits
- Attraktives Gehalt
- Gesundheits- und Sportangebote
- Zuschuss zum Deutschlandticket
- Mitarbeitendenevents
- Corporate Benefits
- Unbefristete Anstellung
- Individuelle Weiterbildungen
- gematik CAMPUS
- Workshops
- Messen
- Konferenzen
About the Company
- Wir sorgen dafür, dass über 80 Millionen Menschen in Deutschland von einer digitalen Gesundheitsversorgung profitieren können.
- Einige Produkte von uns, wie das E-Rezept oder die elektronische Patientenakte (ePA), kennst Du vielleicht schon.
- Gestalte mit uns das Gesundheitssystem von morgen.
Equal Opportunity
- Vielfalt macht uns stark! Deshalb haben alle Menschen bei uns die gleichen Chancen. Ganz egal ob weiblich, männlich, divers, mit Behinderung und unabhängig von Alter, ethnischer oder religiöser Zugehörigkeit oder ob Du nach einer Elternzeit wieder einsteigst.
- Wir sind überzeugt: Ein respektvolles, wertschätzendes und offenes Miteinander ist die Grundlage, um das Gesundheitssystem erfolgreich zu digitalisieren.