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About the Role
NEC Australia is seeking a Senior Network Engineer - Field Services & Customer Operations to join our Managed Services team supporting a key enterprise customer in Western Sydney. This is an initial 4-month fixed-term engagement offering a hybrid working arrangement, combining onsite customer support with remote collaboration. As the primary technical contact for operational issues, you will provide hands-on support across network, wireless, security and infrastructure environments while delivering exceptional customer outcomes.
Responsibilities
- Provide onsite and remote support for network, wireless and security services.
- Investigate and resolve connectivity, switching, VLAN and firewall-related incidents.
- Support Aruba switching, wireless and ClearPass environments.
- Assist with Palo Alto firewall operations, troubleshooting and monitoring.
- Perform authorised data centre hands-and-eyes activities, including cabling and equipment inspections.
- Work closely with customer stakeholders, end users, vendors and specialist engineering teams.
- Maintain accurate incident, request and change records through ITSM platforms.
- Deliver clear communication and a high standard of customer service.
Requirements
- Network engineering, field services, infrastructure support or network operations experience.
- Strong troubleshooting skills across LAN, WLAN, VLANs, DNS, DHCP and IP networking.
- Experience with Aruba switching and wireless technologies.
- Exposure to Aruba ClearPass and Palo Alto firewalls.
- Experience working in enterprise or managed services environments.
- Data centre support and ITSM experience highly regarded.
Skills
- Network engineering
- Field services
- Infrastructure support
- Network operations
- Troubleshooting
- LAN
- WLAN
- VLANs
- DNS
- DHCP
- IP networking
- Aruba switching
- Aruba wireless
- Aruba ClearPass
- Palo Alto firewalls
- Enterprise environments
- Managed services environments
- Data centre support
- ITSM
Location
- Western Sydney
Work Type
- Hybrid Working Arrangement
- 4-Month Fixed-Term Contract
Experience Level
- Senior
About the Company
- NEC Australia is seeking a Senior Network Engineer - Field Services & Customer Operations to join our Managed Services team supporting a key enterprise customer in Western Sydney.