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About the Role
As a Regional Fleet Expert, you will be the central point of contact and knowledge for vehicles in your area, optimizing fleet performance, reducing repair costs, and standardizing damage management. You will promote regional and local autonomy in van repairs by documenting and centralizing information on mechanical, body, and electrical issues. You will own the development, implementation, and monitoring of SOPs for damage identification, assessment, and repair approvals, spreading van knowledge across the organization to improve customer satisfaction and operational efficiency. Based in Sydney/Melbourne, you will report to the Asset Strategy Director and collaborate with various regional teams.
Responsibilities
- Develop and refine damage trees and RV manuals for customers, local teams, and technical troubleshooting.
- Act as the regional authority on troubleshooting, delivering specialized training to mechanics and technicians, and resolving escalated technical tickets.
- Serve as an On-Trip Support Expert, providing real-time assistance and technical guidance to customers.
- Manage the validation and approval of non-standard repair quotes and complex maintenance estimates.
- Build and deploy guidelines to increase regional and local autonomy in van repairs.
- Deliver training sessions to Asset Specialists and local teams to improve repair assessment capabilities.
- Ensure accurate and timely reporting of repair decisions and costs.
- Monitor and improve cost efficiency by standardizing repair assessment and approval criteria.
- Drive change management initiatives and address resistance to new repair processes at the regional level.
Requirements
- 2-4 years of experience as a cost estimator or in quote approval for mechanical, body repair, or electrical issues.
- In-depth knowledge of vehicle mechanics, including how cars and vans operate.
- Understanding of market standards for vehicle repairs and maintenance.
- Strong analytical skills with the ability to assess repair costs and optimize decision-making.
- Resilience and ability to handle stakeholder pushback, particularly in cost-related discussions.
- Fluent in English.
Skills
- Mechanical Engineering
- Mechatronics
- Cost Estimation
- Quote Approval
- Vehicle Mechanics
- Repair Assessment
- Analytical Skills
- Change Management
Location
- Sydney
- Melbourne
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's degree in Mechanical Engineering, Mechatronics, or a related field.
Benefits
- Career growth opportunities
- Potential for international relocation (Lisbon, Mexico City, or Manila)
- Continuous training and coaching
- Free road trips across Europe, North America, and Oceania
About the Company
- Indie Campers is the leading campervan marketplace, aiming to make road trips accessible to everyone.
- Offers short-term RV rentals, long-term subscriptions, and campervan purchases.
- A fast-growing, tech-driven company focused on the future of road travel.