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About the Role
As a member of the Inside Sales team, you will advise existing and new customers on analysis services, sampling, and technical requirements. You will prepare individual offers, check their completeness, and coordinate closely with Account Management. Your tasks will also include developing technical solution concepts based on customer requirements and our service portfolio. You will clarify test parameters, methods, and test requirements in collaboration with laboratory and test management, ensuring a smooth flow of information. Furthermore, you will document sales activities in the CRM system, coordinate customer appointments, and process incoming inquiries. In your role, you will support close collaboration with internal interfaces, especially the laboratory, thereby contributing significantly to an efficient process.
Responsibilities
- Advise existing and new customers on analysis services, sampling, and technical requirements.
- Prepare individual offers and check their completeness.
- Coordinate closely with Account Management.
- Develop technical solution concepts based on customer requirements and our service portfolio.
- Clarify test parameters, methods, and test requirements in collaboration with laboratory and test management.
- Ensure a smooth flow of information.
- Document sales activities in the CRM system.
- Coordinate customer appointments.
- Process incoming inquiries.
- Support close collaboration with internal interfaces, especially the laboratory.
Requirements
- Completed commercial or scientific training.
- Experience in inside sales.
- Initial knowledge in offer calculation.
- Ability to prioritize effectively.
- Ability to maintain an overview and work in a structured and reliable manner, even during hectic periods.
- Empathy, strong communication skills, and customer orientation.
- Proficiency with common IT systems.
- Enjoyment of digital processes.
- Active participation as a team player.
- Solution-oriented collaboration with various interfaces.
- Very good German language skills (written and spoken).
- Good English language skills.
Skills
- Sales
- Customer Service
- Offer Calculation
- CRM Systems
- Communication
- Teamwork
Location
- Berlin (Adlershof)
Work Type
- Full-time
- Permanent position
Experience Level
- Professional
Education Level
- Commercial or scientific training
Benefits
- JobRad
- Corporate Benefits
- Company pension plan
- Regular employee events (summer parties, Christmas parties)
About the Company
- Germany's leading environmental analysts for chemical and microbiological examinations of water, air, and solids.
- Focus on sustainability in corporate values and products.
- Modern laboratory company.
- Global company with a network of over 950 independent companies in 59 countries.
- Offers a portfolio of over 200,000 analysis methods.
- Innovative services in clinical diagnostics.
- Achieved a total turnover of 7.296 billion Euros in 2025.
- One of Europe's best-performing stocks in the last 20 years.