Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Business Continuity, Emergency Services and Risk Lead role.
Rezi rewrites your resume against Singtel Group's job description. Free.
Tailor your resume to this Business Continuity, Emergency Services and Risk Lead role.
Rezi rewrites your resume against Singtel Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Business Continuity, Emergency Services and Risk Lead posting at Singtel Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Business Continuity, Emergency Services and Risk Lead posting at Singtel Group — free, in seconds.
About the Role
This critical leadership role ensures Field Operations is prepared to respond effectively to major incidents, severe weather events, natural disasters, and network disruptions, while maintaining a strong focus on risk mitigation and management, business continuity, and operational readiness. As the key link between Field Operations and the Network Operations Centre (NOC), you'll provide leadership during emergency activations, coordinate restoration efforts, and help ensure the fastest possible recovery for customers and communities.
Responsibilities
- Lead operational resilience, business continuity and disaster recovery planning across Field Operations.
- Oversee Risk Management from identification to mitigation, feeding into the broader Networks Risk structure.
- Identify, assess and manage operational risks, ensuring effective mitigation strategies are in place.
- Drive preparedness for major incidents, severe weather events, natural disasters and network disruptions.
- Maintain emergency response plans, resource readiness and recovery capabilities across field operations.
- Work with Government and Emergency Services agencies to build relations and capability between Optus, utilities and government.
- Act as the field operational lead during emergency events, directing restoration activities and resource deployment.
- Partner closely with the Network Operations Centre (NOC) to coordinate response priorities and restoration outcomes.
- Lead major incident response activities and facilitate post-incident reviews to drive continuous improvement.
- Build strong relationships across operational, risk, security and leadership teams.
- Deliver executive reporting and insights on operational readiness, resilience and risk performance.
- Champion a culture of preparedness, accountability and continuous improvement across Field Operations.
Requirements
- Degree qualifications in Engineering, Telecommunications, Business, Operations Management, Risk Management or a related discipline.
- Significant experience within telecommunications, network operations, field operations or critical infrastructure environments.
- Demonstrated expertise in operational risk management, business continuity, disaster recovery and resilience planning.
- Experience leading major incident response, emergency management or operational recovery programs.
- Strong stakeholder engagement skills with the ability to influence across multiple business functions.
- A strong understanding of network operations and field service delivery environments.
- Experience within telecommunications, utilities or other critical infrastructure sectors.
- Experience working alongside emergency services agencies such as SES, RFS or DFES.
- Familiarity with NOC environments, network restoration tools and workforce management systems.
Skills
- Business Continuity
- Emergency Services
- Risk Management
- Operational Resilience
- Disaster Recovery
- Incident Response
- Stakeholder Engagement
- Network Operations
- Field Service Delivery
Location
- National
Work Type
- Hybrid
Experience Level
- Experienced
- Leadership
Education Level
- Degree qualifications in Engineering, Telecommunications, Business, Operations Management, Risk Management or a related discipline
Benefits
- Competitive remuneration
- $80 monthly credit
- 25% off Optus products
- Exclusive shopping discounts
- Genuine Flexibility (3 days in office, 2 days remote)
- Office campus with cafes, chill-out zones, GP, post office, gym, and on-site childcare centre
- Great leave policies
- Additional 'Connected’ days
- Inclusive, carer-neutral paid Parental Leave of up to 16 weeks
- Meaningful connections through colleague-led networks and diversity initiatives
- Wellbeing support services (free counselling, available 24/7)
- Accessibility support for recruitment process
About the Company
- At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences.
Equal Opportunity
- We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
- We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.
- For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity