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About the Role
QT Hotels & Resorts is seeking a dedicated individual to join the Rydges team as a Daymaker. This role is crucial for ensuring exceptional guest experiences by efficiently managing front office operations, processing transactions, and contributing to the hotel's financial integrity.
Responsibilities
- Efficiently check guests in and out, ensuring accuracy and adherence to hotel procedures.
- Process daily guest transactions and reconcile accounts, including posting all accommodation, food, beverage, and miscellaneous revenue.
- Complete the night audit process thoroughly, identifying and resolving any discrepancies between revenue and payments.
- Respond promptly and professionally to guest inquiries, special requests, and complaints with tact and care.
- Maintain clear communication with the Night Manager and other departments to ensure smooth operations and guest satisfaction.
- Ensure compliance with all cashiering, accounting, and audit policies, maintaining accurate documentation to support financial integrity.
Requirements
- Previous experience in a similar Front Office role in a hotel with the ability to deliver exceptional guest service by anticipating and responding to guest needs promptly and professionally.
- Strong knowledge of front office operations, including check-in/check-out procedures and reservation management.
- Demonstrated experience in processing financial transactions accurately, including cash handling, credit card processing, and account reconciliation.
- Proficiency in hotel property management systems and night audit functions, with attention to detail in identifying and resolving discrepancies.
- Excellent communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
Skills
- Guest service
- Front office operations
- Check-in/check-out procedures
- Reservation management
- Financial transaction processing
- Cash handling
- Credit card processing
- Account reconciliation
- Hotel property management systems
- Night audit functions
- Communication skills
- Interpersonal skills
Location
- Sydney
Work Type
- Full-time
Experience Level
- Previous experience in a similar Front Office role
Benefits
- Elevate Perks from your first day
- 50% off dining and stays across EVT hotels
- $2 movie tickets
- Discounts on Gold Class, Moonlight Cinema and Candy Bar
- Seasonal perks at Thredbo
- Rapid career growth across our hotel & entertainment network
- Paid parental leave
- Community & volunteering opportunities
About the Company
- EVT is one of Australasia’s market-leading experience creators offering careers across entertainment, ventures, and travel.
- QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore.
- EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo.
- EVT's ventures include a ~$2.3B property portfolio and hotel management.
Equal Opportunity
- We welcome applicants from all backgrounds