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About the Role
This is a 14-week opportunity to support the delivery of exceptional guest experiences within the Premium Guest Team. You will create unique experiences for guests, provide care, and support a dynamic team with integrity.
Responsibilities
- Ensure all VIP guest reservations are accurately booked in applicable systems, including hotel rooms, flights, limousines, entertainment, restaurants, and tours.
- Collaborate with internal teams to deliver 5-star guest service.
- Answer phone calls from stakeholders and action requests.
- Respond to guest queries, demonstrating familiarity with the property and current promotions to perform administrative tasks accurately.
- Show initiative to go above and beyond for guests, recognizing the impact of small details.
- Maintain a guest-centric focus, ensuring timely, effective, and efficient service delivery that meets guest needs and corporate standards.
- Act as a liaison between Premium & VIP Business and Hotel Sales and Casino Sales teams to ensure the integrity of group-related room inventory and master accounts.
- Ensure activities comply with relevant statutory and regulatory requirements, legal demands, and professional and ethical standards.
Requirements
- A positive attitude and strong sense of teamwork.
- Experience in hotel reservations or hospitality.
- Strong administrative skills with the ability to multi-task and prioritize conflicting deadlines.
- Proactive approach, ensuring all bookings are completed to the highest standards.
- Knowledge of Opera is highly regarded but not essential.
- Detail-oriented and customer-focused professional.
- Strong administrative and communication skills.
- Ability to work well with others, stay organised, and take initiative.
- Integrity, reliability, and a guest-first mindset.
- Eligibility checks are required for recruitment and ongoing employment.
Skills
- Administration
- Customer Service
- Attention to Detail
- Communication
- Multi-tasking
- Prioritization
Location
- Pyrmont
- Darling Harbour
Work Type
- Full-time
- Contract
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- The Star Sydney has been a local landmark for three decades, committed to its communities and striving to create fun in trusted destinations as Australia's premier entertainment hub.
- Features a Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre.
- Offers extraordinary dining options, including Sokyo, BLACK Bar and Grill, and a vibrant Sports Bar.
- Dedicated to delivering the ultimate entertainment, hospitality, and dining experiences.