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About the Role
The APAC Finance team has an opportunity for a Credit Officer to join our Sydney office on a permanent, full-time basis. The Credit Officer will be responsible for the day-to-day management of an allocated portfolio of customer accounts in APAC, with a particular focus on customers across our Asia region. Reporting to the APAC Finance Manager, you will work closely with wider teams across Finance, Billing, Project Managers, Project Support Managers and other relevant stakeholders to resolve issues affecting payment and ensure a professional and consistent approach to credit management.
Responsibilities
- Proactively monitor outstanding and overdue invoices and follow up customers in accordance with agreed credit procedures.
- Maintain regular contact and follow up with customers regarding outstanding balances, payment dates and payment arrangements, escalating missed commitments appropriately.
- Assist with the management and reduction of aged debt, particularly accounts exceeding agreed payment terms.
- Maintain accurate and timely collection notes, payment commitments and account information within the relevant systems.
- Identify accounts showing signs of increased credit risk and escalate concerns to the Credit Manager - APAC.
- Assist with credit assessments of new and existing customers and monitoring existing customer exposure and payment performance and escalate higher risk credits.
- Liaise with customers regarding account balances, invoices, payment requirements and account queries and follow up queries internally.
- Develop and maintain professional working relationships with customers and internal stakeholders across Asia.
- Support the business in maintaining positive client relationships and maintain professional discussions regarding sensitive payment discussions.
- Maintain accurate customer and account information.
- Identify data discrepancies and work with the relevant teams to correct information where appropriate.
- Support improvements to the accuracy and efficiency of credit administration and collection processes.
- Use Cash App and other relevant systems to manage collection activity, account notes, follow-ups and escalations.
Requirements
- 2–4 years' experience in credit control, accounts receivable or a related finance function, with relevant experience considered in lieu of formal qualifications.
- Practical understanding of credit control and accounts receivable processes.
- Experience managing customer accounts and following up overdue debt.
- Strong written and verbal communication skills to appropriately conduct firm payment conversations.
- Ability to build effective relationships with customers and internal stakeholders.
- Strong attention to detail and accurate record keeping.
- Good organisational and time-management skills.
- Commercial awareness and a customer-focused approach.
- Strong team player with a collaborative approach.
- Professional, resilient and solution-focused attitude.
- Experience dealing with customers across Asia or other international markets would be advantageous.
- Understanding of different cultural and commercial practices across Asian markets would be advantageous
Skills
- Credit control
- Accounts receivable
- Customer account management
- Debt collection
- Written communication
- Verbal communication
- Relationship building
- Attention to detail
- Record keeping
- Organizational skills
- Time management
- Commercial awareness
- Customer focus
- Teamwork
- Collaboration
- Professionalism
- Resilience
- Solution-focused
- Cash App
Location
- Sydney
Work Type
- Permanent
- Full-time
- Onsite
Experience Level
- 2-4 years
Benefits
- Supportive culture
- Flexibility
- Benefits designed to support wellbeing, development and work-life balance
About the Company
- SLR Consulting are global leaders in sustainability solutions, helping clients address complex environmental, engineering and advisory challenges.
- More than 5,000 employees across six regions and 35 specialist practice areas.
- United by a collaborative One Team culture and a commitment to Making Sustainability Happen.
Equal Opportunity
- We are committed to fostering an inclusive recruitment experience and encourage you to let us know of any reasonable adjustments you may require throughout the process.