Senior Product Manager, Data for Customers TfNSW Grade 9 - 20 Month Temporary Opportunity
Transport for NSW · AU
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About the Role
Lead the end-to-end product lifecycle for data and data products, ensuring customers have access to consistent, accurate, and reliable information across different channels. Drive customer outcomes and guide execution from concept to launch, aligning with strategic priorities, stakeholder needs, and customer experience objectives.
Responsibilities
- Developing and owning the data strategy, roadmap, and value outcomes.
- Advising multidisciplinary teams and acting as Product Owner to guide the design, delivery, and continuous improvement of data products.
- Collaborating with data producers, consumers, and partners to ensure products, feeds, and integrations meet business, regulatory, and customer requirements.
- Partnering with cross-functional teams and SMEs to translate complex requirements into clear goals, use cases, and acceptance criteria.
- Assessing opportunities and developing value propositions, benefit measures, and lean business cases.
- Communicating and championing the product vision and roadmap, building stakeholder alignment, advocacy, and focus on customer and organisational outcomes.
Requirements
- Tertiary qualifications in a relevant discipline, or equivalent experience.
- Experience managing products from start to finish in complex, data-driven environments.
- Experience leading teams from strategy through delivery and ongoing improvement.
- Confident defining data feeds and specifications to support customer information across multiple systems.
- Understanding of data governance and standards, including metadata, data dictionaries, and taxonomies.
- Ability to balance big-picture thinking with hands-on delivery.
- Skilled at engaging and influencing stakeholders at all levels to align on vision, priorities, and product value.
Skills
- Data strategy
- Roadmap development
- Product lifecycle management
- Data governance
- Stakeholder engagement
- Data feeds and specifications
- Data dictionaries
- Taxonomies
- Customer experience
- Lean business cases
- Product vision
- Product value
Location
- Elizabeth Street, Sydney
Work Type
- Fixed term
- Full-time
- Hybrid
Experience Level
- Senior
Education Level
- Tertiary qualifications in a relevant discipline, or equivalent experience
Benefits
- Flexible work options may be available
About the Company
- Transport for NSW provides a safe, integrated, and efficient transport system.
- We connect people, communities and industry every day.
Equal Opportunity
- Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.