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About the Role

As a Market Performance Specialist, you will analyze candidate behavior, marketplace performance, and consumer trends to uncover insights that support growth and improve marketplace health. You will work at the intersection of Product, Marketing, Commercial, Pricing, and Analytics, contributing to the enhancement of the job seeker experience across the UK business. This role is an individual contributor reporting to the Head of Market Performance.

Responsibilities

Monitor Marketplace Performance: Track key marketplace KPIs across candidate engagement, application activity, traffic, conversion, and customer outcomes.
Analyse Candidate Behaviour: Use marketplace and consumer data to identify patterns, trends, and opportunities to improve candidate engagement.
Generate Insights & Recommendations: Translate data into clear recommendations that support marketplace optimisation and sustainable growth.
Create Performance Reporting: Build regular reports and dashboards that provide visibility into marketplace performance and key trends.
Collaborate Across Functions: Work closely with Product, Marketing, Commercial, Pricing, and Analytics teams to better understand marketplace dynamics.
Support Candidate Growth Initiatives: Contribute insights that help improve candidate acquisition, engagement, and retention across our platforms.
Conduct Market & Competitor Analysis: Monitor external trends, competitor activity, and consumer behaviour to identify new opportunities.
Communicate Performance Drivers: Help stakeholders understand what's driving marketplace performance and measure the impact of improvement initiatives.

Requirements

B2C or Marketplace Experience: Experience working in Ecommerce, Consumer Technology, Digital Subscriptions, Online Platforms, Marketplaces, or similar B2C environments.
Strong Analytical Skills: Ability to interpret complex datasets and uncover meaningful business insights.
Consumer Behaviour Understanding: Experience analysing customer, candidate, or user engagement data.
Performance Measurement Experience: Familiarity with metrics such as traffic, conversion, acquisition, retention, engagement, or marketplace health.
Commercial Mindset: Ability to connect data insights with commercial outcomes and growth opportunities.
Stakeholder Collaboration: Experience working effectively with cross-functional teams and business stakeholders.
Structured Problem Solving: A proactive approach to identifying opportunities and solving business challenges.
Marketplace Expertise: Experience working in marketplaces, job platforms, classifieds, or other two-sided digital businesses.
Growth & Optimisation Exposure: Familiarity with experimentation, conversion optimisation, or growth initiatives.
Customer Lifecycle Knowledge: Understanding of acquisition, engagement, retention, and customer value metrics.
Advanced Analytics Tools: Experience using BI tools, AI-powered analytics solutions, or data visualisation platforms.
Marketplace Economics Understanding: Exposure to supply-demand dynamics, liquidity metrics, or user engagement analysis.

Skills

Analytical Skills
Consumer Behaviour Analysis
Performance Measurement
Commercial Acumen
Stakeholder Management
Problem Solving
Marketplace Dynamics
Growth Initiatives
Customer Lifecycle Management
BI Tools
AI Analytics
Data Visualisation
Marketplace Economics

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Individual contributor

Benefits

29 days holiday allowance + bank holidays
Private medical and dental healthcare
Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
24/7 Employee Assistance Programme
Life Assurance Cover
Cycle to work scheme
Volunteering days
Dog-friendly office on Mondays and Fridays

About the Company

Totaljobs is a leading online job board in the UK dedicated to connecting job seekers with their ideal employment opportunities.
As a major player in the UK’s job market, we had a key role in facilitating millions of job placements across various sectors and industries.
We are proud to be part of The Stepstone Group, a global expert in job-tech platforms.
Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market.

Equal Opportunity

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.
As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:
Armed Forces Covenant: Silver Award, Employer Recognition Scheme
EcoVadis: Bronze Award
Fertility Friendly Employer, accredited by Fertility Matters at Work
RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
Stonewall: Gold Award
Stonewall: Top 100 Workplace Equality Index (85)