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About the Role
The Assistant Vice President, Claims Operations Analyst - Reinsurance is responsible for supporting the operational effectiveness, governance framework, third-party oversight, and data-led performance management of the Global Reinsurance Claims function. The role combines claims operations responsibilities with control and governance oversight, performance monitoring of outsourced claims services, and development of management information and analytical insight to support operational excellence across the claims portfolio.
Responsibilities
- Support claims operations by overseeing workflows, procedures, service standards, documentation, and process effectiveness across the Global Reinsurance Claims function.
- Strengthen controls and governance by monitoring key controls, supporting SOX and non-SOX activities, coordinating reviews, tracking issues, and assisting with audit and assurance activity.
- Oversee third-party providers by monitoring service levels, KPIs, reporting, data quality, issues, actions, and vendor governance routines.
- Develop reporting and analytics by producing MI, dashboards, KPI reporting, and data-led insights on claims operations, controls, vendor performance, and service delivery.
- Drive continuous improvement by identifying process gaps, control weaknesses, reporting issues, and operational risks, and supporting practical, sustainable solutions.
- Support compliance and collaboration by working with Claims, Finance, Risk, Compliance, Operations, Data, and Technology teams while promoting audit readiness, accountability, and strong documentation standards.
Requirements
- Significant relevant claims experience, ideally gained in insurance or reinsurance claims handling, with demonstrable experience in complex reinsurance claims.
- Strong experience in Specialty reinsurance claims handling, particularly in non-proportional claims across one or more of the following lines of business: Marine & Energy, Trade Credit & Surety, Aviation, and Engineering.
- Relevant experience in claims operations, claims governance, claims controls, management information, operational reporting, or a similar function within insurance or reinsurance.
- Good understanding of claims processes, operational controls, governance requirements, and compliance considerations in a regulated environment.
- Experience supporting control reviews, audit activity, remediation tracking, governance reporting, or related oversight activities.
- Experience reviewing operational data, service metrics, and management information, with the ability to identify trends, risks, and improvement opportunities.
- Experience working with third-party providers, outsourced services, or vendor performance oversight would be advantageous.
- Strong analytical capability and sound judgment in assessing operational issues, performance data, and control-related information.
- Ability to interpret and present data clearly and translate findings into practical insights and recommendations.
- Strong written and spoken English skills are essential.
- Strong digital literacy and confidence using business software and reporting tools; advanced Excel skills are expected, and experience with Power BI, SQL, or similar tools would be advantageous.
- Good practical knowledge of governance, audit, and regulatory requirements relevant to claims operations would be beneficial.
- Relevant professional qualifications, or progress towards them, would be advantageous but are not essential.
- Reinsurance experience would be beneficial.
Skills
- Advanced Excel skills
- Power BI
- SQL
Location
- London
Work Type
- Hybrid
Experience Level
- Assistant Vice President
Benefits
- Health & Wellness Benefits
- Retirement & Savings Plans
- Global Parental Leave & Adoption Assistance
- Employee Assistance Program
- Tuition Reimbursement & Professional Qualification benefits
About the Company
- At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.
Equal Opportunity
- Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.