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About the Role
The State Manager - NSW/ACT is responsible for leading COPE's largest operational region, driving safety, operational excellence, financial performance, and customer outcomes across New South Wales and the Australian Capital Territory. The role is accountable for delivering business performance, leading a large and diverse workforce, supporting organizational growth, and successfully guiding the operation through a significant transformation and relocation to COPE's new purpose-built super site.
Responsibilities
- Lead overall operational performance across NSW and ACT.
- Ensure service delivery meets customer expectations and business objectives.
- Drive productivity, efficiency, and continuous improvement initiatives.
- Lead the successful transition to COPE's new purpose-built super site.
- Champion a strong safety culture across all operational activities.
- Ensure compliance with legislative, regulatory, and company requirements.
- Drive accountability for safety performance, incident management, and risk mitigation.
- Promote best practice workplace health and safety standards.
- Lead state-based financial performance and profitability outcomes.
- Manage budgets, cost control initiatives, and resource allocation.
- Identify opportunities to improve operational efficiency and commercial performance.
- Ensure operational decisions align with business strategy and growth objectives.
- Lead, coach, and develop high-performing operational leaders and teams.
- Drive employee engagement, accountability, and performance.
- Support workforce planning, succession planning, and capability development.
- Foster a culture of collaboration, continuous improvement, and customer focus.
- Build and maintain strong relationships with key customers and stakeholders.
- Ensure operational performance supports customer retention and growth.
- Partner with internal leaders across the national network to achieve business objectives.
- Represent NSW & ACT operations as a key contributor to COPE's leadership team.
Requirements
- Extensive senior leadership experience within transport, logistics, supply chain, or a similar operational environment.
- Proven P&L management experience and commercial accountability.
- Demonstrated success leading large, diverse operational teams.
- Strong commercial acumen with the ability to balance customer, operational, and financial outcomes.
- Experience leading business transformation, change management, and continuous improvement initiatives.
- Excellent stakeholder management and relationship-building skills.
- A strong commitment to safety, compliance, and operational excellence.
Skills
- P&L management
- Commercial accountability
- Leading large, diverse operational teams
- Commercial acumen
- Business transformation
- Change management
- Continuous improvement
- Stakeholder management
- Relationship-building
- Safety
- Compliance
- Operational excellence
Location
- NSW
- ACT
Work Type
- Full-time
Experience Level
- Senior leadership
- Extensive experience
About the Company
- COPE is a company focused on operational excellence and growth.