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About the Role
Design digital experiences that make healthcare easier. Working within a cross-functional squad, you’ll design and improve key member journeys including understanding cover, managing claims and finding a provider. You’ll have the opportunity to see your work make a real difference to members. You’ll be part of a collaborative and supportive design team that shares ideas, runs design critiques and experiments with new tools and ways of working. You’ll also have a growth plan to support your development and future career goals.
Responsibilities
- Translate member needs and business objectives into simple, intuitive digital experiences.
- Create wireframes, prototypes and high-fidelity designs using Figma.
- Collaborate with product, technology, content, brand and business teams to bring ideas to life.
- Conduct and facilitate user research and usability testing, using insights to iterate your designs.
- Contribute to and work within our evolving design system.
- Champion accessibility and ensure designs meet WCAG standards.
- Use analytics and research to inform design decisions and measure impact.
- Advocate for human-centred design across your squad and wider teams.
Requirements
- Experience designing digital products across web and mobile.
- Strong Figma and prototyping skills.
- Experience conducting user research and testing.
- Strong collaboration and communication skills, particularly within cross-functional delivery teams.
- An action-oriented mindset — you like testing ideas, making progress and getting things done.
- An understanding of accessibility and WCAG standards.
Skills
- Figma
- Prototyping
- User research
- Usability testing
- Accessibility
- WCAG standards
- AEM
- Design systems
- Agile delivery
Location
- Sydney CBD
Work Type
- 12-month contract
- Full-time
- Hybrid/Flexible
Benefits
- Flexible working arrangements
- 50% subsidy on HCF hospital and/or extras cover
- Family-friendly certified employer
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
About the Company
- At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Equal Opportunity
- We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.