Quality Assurance Manager - Data Systems
Volunteers of America - Greater New York, Inc. · NY, US
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About the Role
The Quality Assurance Manager - Data Systems is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards.
Responsibilities
- Manage, update and distribute agency dashboards
- Monitor and manage the quality assurance help desk
- Manage, monitor and analyze agency outcomes
- Review and respond to agency-wide incident reports
- Train agency workforce on incident identification, writing and reporting
- Participate and assist in the development of ongoing staff training for the electronic health record
- Support the AVP of Research & Evaluation and the Senior Director of Research & Evaluation/Corporate Privacy Officer in daily operations
- Perform other related duties as requested
Requirements
- Demonstrated ability in written and verbal communication
- Training skills
- Audit and evaluation data collection skills
- Incident management skills
Skills
- Data quality
- Data systems
- Written communication
- Verbal communication
- Training
- Audit
- Evaluation data collection
- Incident management
Location
- New York, NY 10020
Work Type
- Hybrid
Experience Level
- Two years of experience in data quality and data systems
Education Level
- Bachelor’s degree in a related field
Benefits
- Medical, Dental, & Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off, including a Paid Birthday Holiday
About the Company
- Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.
- Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
- Our staff are at the heart of this work, creating meaningful change every day.
- If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
Equal Opportunity
- VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.