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About the Role

We are seeking a builder to establish a world-class Growth organization. This role involves creating a big-picture vision, identifying and sizing key opportunities, and developing the systems and processes for cohesive Growth and Go-To-Market (GTM) operations. As part of Gusto's Insights & Operations (I&O) team, you will embed within Growth, partnering closely with the Head of Growth and GTM leadership.

Responsibilities

Identify and size high-leverage opportunities for Growth, moving from problem identification to data-driven recommendations and execution plans.
Focus on solving core problems within the Growth organization, defining how to build a best-in-class engine and determining what is worth solving before proposing resources.
Establish the operating rhythm for Growth, driving execution through planning cycles, prioritization, and a shared roadmap that highlights trade-offs and dependencies across Growth R&D, Product R&D, and GTM.
Apply analytical rigor to Growth investments, including attribution, LTV, and experimentation, ensuring decisions are tied to business impact.
Bridge the gap between Growth R&D and GTM by creating mechanisms like shared roadmaps and decision forums for unified operation.
Design an operating system that leverages technology and automation within the Growth organization.
Serve as a trusted advisor to Growth leadership, pressure-testing strategy, identifying risks, and providing an opinionated point of view.
Utilize AI as a default tool for planning, synthesis, and reporting to build reusable workflows.
Identify when teams are optimizing for the wrong objectives and guide them toward fundamentally different, more effective paths.
Elevate the operational standards of the I&O team by sharing best practices and questioning existing processes.

Requirements

15+ years in operations, business operations, or strategy & ops at a high-growth technology company.
Experience building a growth function from an early stage.
Direct experience with growth decision-making disciplines, including attribution and LTV modeling, testing and experimentation, and translating marketing/growth spend into business impact.
Proven track record of working at the intersection of growth and go-to-market (or product and sales), aligning teams with different incentives.
Strong point of view on scaling operations, knowing when to implement systems versus reprioritize, and avoiding headcount growth by default.
Comfort starting as an individual contributor with the ability to build and lead teams when necessary.
Exceptional organizational skills to manage multiple senior stakeholders and competing priorities.
Excellent written and verbal communication skills, with the ability to tailor communication for executive audiences and drive alignment on complex trade-offs.
Financial acumen, including managing financial tracking and reporting across a complex organization.
Low ego and a collaborative approach, working effectively across teams with shared goals but differing methods.
Deep empathy and enthusiasm for small business customers.
Excitement about joining a company in its building phase.

Skills

AI tools
Attribution modeling
LTV modeling
Testing and experimentation
Data analysis
Strategic planning
Cross-functional collaboration
Stakeholder management
Financial tracking and reporting
Communication
Leadership

Location

Denver
San Francisco
New York City
Scottsdale

Work Type

Hybrid
Full-time

Experience Level

15+ years
Senior

Salary/Compensations

$188,510 - $232,496/year in Denver
$221,275 - $298,721/year for New York/San Francisco

Benefits

Competitive base pay
Benefits
Equity (RSUs)

About the Company

Gusto's mission is to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR, allowing owners to focus on their business.
Gusto has teams in Denver, San Francisco, and New York, supporting over 500,000 small businesses nationwide.
Gusto is building a workplace that reflects the diverse people it serves.
AI is fundamental to how work gets done at Gusto, with expectations for team members to engage with and grow their fluency in AI tools.
Gusto's Growth organization is focused on a self-serve-led motion with significant opportunity for connection with Product and GTM teams.
Gusto has physical office spaces in Denver, San Francisco, and New York City, with hybrid work expectations of 2-3 days per week in office.

Equal Opportunity

Gusto is proud to be an equal opportunity employer.
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.