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About the Role

This Service Specialist supports the Core Data Platform, enabling data across analytics, reporting, and business insights. The role focuses on improving service stability, resolving incidents, and supporting continuous improvement. You will collaborate with platform teams and partners to deliver reliable and scalable data services that support enterprise outcomes.

Responsibilities

Support service stability by managing platform performance and contributing to improvements across the Core Data Platform environment.
Manage and resolve incidents, ensuring timely restoration of services and contributing to root cause analysis activities.
Collaborate with platform teams and partners to improve service outcomes and streamline operational processes.
Contribute to monitoring, automation, and reporting practices that improve visibility and service performance.
Analyze service data and trends to identify recurring issues and support continuous improvement initiatives.
Build knowledge across teams by supporting documentation, knowledge sharing, and capability uplift activities.

Requirements

Experience working in service delivery or platform support roles within enterprise environments.
Understanding of data platforms and concepts such as data pipelines, warehouses, and data lifecycle processes.
Experience managing incidents and contributing to service improvements and operational stability.
Experience with tools such as Databricks, AWS Redshift, Power BI, Fivetran (HVR and SaaS) and data integration platforms for monitoring and support activities.
Understanding of data warehouse and data lake concepts, including structured vs unstructured data storage and usage patterns.
Understanding of batch data processing, scheduling, and dependencies across data workflows.

Skills

Databricks
AWS Redshift
Power BI
Fivetran (HVR and SaaS)
Data integration platforms

Location

Sydney
Brisbane
Melbourne

Work Type

Permanent
Hybrid

Benefits

Access award-winning Shine platform for perks, wellbeing support, career development, and recognition.
Opportunity to receive performance-based incentives.
Opportunity to receive Suncorp shares for eligible employees.
Loyalty leave.
20 weeks paid parental leave.
Up to 5 days paid flexible leave annually.
Paid study support.
Career breaks.
On-the-job learning.
$1,000 referral bonus for eligible employees.
Free wellbeing coaching.
Dedicated Employee Council.
Confidential EAP access.
Discounts at 900+ retailers.
Fitness Passport.
Reduced super fees.
Paid volunteer leave.
Donation matching.
Unlimited emergency response leave.

About the Company

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Equal Opportunity

Diversity is celebrated through employee resource groups and inclusive policies for all families.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.