German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group · BE, DE
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About the Role
This role provides essential operational support to players and stakeholders in the dynamic world of Gaming & Esports, offering an incredible opportunity to launch your career in this fast-paced environment.
Responsibilities
- Manage back-office inquiries for German-speaking users within the Gaming & Esports ecosystem.
- Ensure compliance and integrity of player accounts through rigorous documentation and verification procedures.
- Coordinate with internal teams to resolve technical and administrative issues efficiently.
- Contribute to the continuous improvement of support processes specific to Gaming & Esports operations.
- Maintain high service standards to ensure optimal player satisfaction and retention.
- Generate detailed reports on operational trends and feedback for leadership review.
- Adapt to the evolving landscape of the gaming industry to provide informed and precise support.
Requirements
- Native or fluent German (spoken and written) is mandatory.
- Valid EU passport is mandatory to facilitate your transition for this opportunity in Bulgaria.
- A genuine passion for the Gaming & Esports industry and digital entertainment.
- Excellent analytical skills and attention to detail in a professional office setting.
- Previous experience in back-office support or customer success is a significant advantage.
Skills
- German
- Back-office support
- Customer success
- Analytical skills
- Attention to detail
Location
- Bulgaria
- Sofia
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Salary/Compensations
- Competitive Monthly Salary
Benefits
- Fully Paid Training programs
- Comprehensive Health Insurance package
- Fully Paid Relocation Package (flight, transfer, hotel)
- Attractive Monthly Performance Bonus
- Professional growth opportunities
About the Company
- Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations across Europe.
- We specialize in sourcing elite professionals for high-growth sectors, ensuring that our candidates secure the best German-speaking jobs in the global marketplace.