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About the Role
As a Front Office Manager, you will play a pivotal role in delivering our signature guest experience while managing the daily operations of the Front Office. We are looking for someone who excels in a busy and fast-paced hotel, has great people management skills, and can deliver a great guest experience.
Responsibilities
- Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
- Oversee hotel operations in the absence of the Hotel Manager or General Manager.
- Drive a strong service culture by coaching the team on the hotel’s service values and ensuring consistent delivery of exceptional guest service.
- Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
- Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.
- Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
- Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
- Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
- Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.
- Recruit, train, and develop Front Office staff, conducting performance reviews and fostering career growth.
- Promote a positive team environment through regular communication, structured training, and recognition of achievements.
- Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.
Requirements
- 2+ years of experience in hotel front office operations, ideally within a fast-paced hotel or similar property.
- Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
- Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
- Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
- Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
- Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
- Hold an RSA or willing to get one and comfortable working across multiple areas of the hotel.
- Flexibility to work across AM and PM shifts and occasionally on weekends.
- Successful candidate will be required to undergo and satisfactorily pass a criminal record check.
Skills
- People management
- Guest experience
- Service culture
- Staffing coordination
- Financial controls
- Budget management
- Sales culture
- Up-selling
- On-selling
- Team development
- Workforce planning
- Rostering
Location
- Darling Square
Work Type
- Full-time
- Contract
Experience Level
- 2+ years
Benefits
- Elevate Perks
- 50% off dining and stays across EVT hotels
- $2 movie tickets
- Discounts on Gold Class, Moonlight Cinema and Candy Bar
- Seasonal perks at Thredbo
- Rapid career growth across hotel & entertainment network
- Paid parental leave
- Community & volunteering opportunities
About the Company
- EVT is one of Australasia’s market-leading experience creators offering careers across entertainment, ventures, and travel.
- Rydges offers refreshingly local stays in city, regional and resort-style hotels.
- EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo.
- EVT ventures include a ~$2.3B property portfolio and hotel management.
Equal Opportunity
- We welcome applicants from all backgrounds