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About the Role
As an Assistant Strata Manager, you will play a vital role in keeping operations running smoothly and professionally. You will respond to client inquiries, prepare documents, support meetings, and coordinate with internal teams to deliver exceptional service, allowing Strata Managers to focus on client advice. This role is essential for maintaining client satisfaction and meeting statutory deadlines.
Responsibilities
- Respond to client enquiries with professionalism and follow through on resolution.
- Prepare and issue meeting notices, agendas, and minutes.
- Keep accurate records and support compliance and financial processes.
- Liaise with internal teams to coordinate repairs, maintenance, and contractor requests.
- Organise workloads to meet statutory deadlines and client expectations.
Requirements
- Experience in administration and/or customer service is required.
- Many successful ASMs join us from backgrounds such as real estate, finance, insurance, or other professional services.
- Technology proficiency: Confident with Outlook, Word, Excel, Teams, and able to pick up new systems quickly.
- Customer service skills: Respond quickly and professionally.
- Clear communication: Both written and verbal, with accuracy and professionalism.
- Organisation and time management: Prioritise tasks and meet multiple deadlines.
- Attention to detail: Maintain accuracy in records, documents, and financial tasks.
- A growth mindset: Willing to learn strata processes and progress your career.
- Must have the right to live and work in this location to be considered for this opportunity.
Skills
- Administration
- Customer service
- Outlook
- Word
- Excel
- Teams
- Communication (written and verbal)
- Organisation
- Time management
- Attention to detail
Location
- Australia
Work Type
- Hybrid
Experience Level
- Entry Level
Benefits
- Training and career pathway options
- 50/50 hybrid options
- Discounts and wellbeing programs
About the Company
- PICA Group is Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services.
- For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home.
- 91% of employees said that PICA Group is a Great Place to Work ™.
Equal Opportunity
- PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.