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About the Role
Gallagher Bassett (GB) is seeking an Injury Management Specialist to coach, advise, and support claims teams across injury management practices. This role is crucial in helping clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. You will join a collaborative team of Specialists, providing advice, quality assurance, and coaching to Claims teams, contributing to best practice injury management support.
Responsibilities
- Support claims teams across injury management activities, including treatment and recovery strategies, injury management planning, and treatment provider liaison.
- Provide coaching to Claims teams around best-practice injury management, feedback, and training.
- Collaborate with Claims teams and broader specialist functions, including Return to Work, Mental Health, and Technical Support.
- Participate in a range of operational projects and business initiatives.
- Provide advice and/or assistance to claims staff to promote cost-effective, appropriate injury management and durable RTW outcomes centered on a customer-focused workers compensation claims service.
- Advise employers, employer consultants, and other stakeholders with updates regarding injury management strategies.
- Provide customer service to injured workers, employers, employer consultants & other stakeholders.
- Ensure all decisions are made in compliance with the Accident Compensation Act 1985/ WIRC Act 2013 and other Legislative requirements.
- Provide Injury Management assistance/advice to claims teams.
Requirements
- Previous experience as an Injury Management Specialist within an insurer setting, including workers compensation, CTP, etc.
- Tertiary qualifications in allied health, such as exercise physiology, physiotherapy, nursing, etc.
- Strong coaching ability, with an approachable attitude.
- Exceptional time management and organisational skills.
- Highly developed communication skills, with the ability to engage at all levels of organisation.
- A strategic mindset and approach to work.
- A strong sense of team and collaboration.
- A resilient attitude.
- Minimum 3-5 years experience.
- Prefer a background in a healthcare related field.
- Must have the right to live and work in Australia.
- Agency applicants will not be considered.
Skills
- Injury management practices
- Coaching
- Advising
- Support
- Treatment and recovery strategies
- Injury management planning
- Treatment provider liaison
- Feedback
- Training
- Collaboration
- Operational projects
- Business initiatives
- Customer service
- Compliance with legislative requirements
- Allied health qualifications
- Personal injury claims experience
- Time management
- Organisational skills
- Communication skills
- Strategic mindset
Location
- Sydney CBD
- Melbourne CBD
Work Type
- Hybrid working arrangements
- 9 day fortnight option
- Permanent
- Full-time
Experience Level
- Minimum 3-5 years experience
Education Level
- Tertiary qualifications in allied health
Salary/Compensations
- Attractive remuneration packaging
Benefits
- Flexible work arrangements
- Paid Parental Leave scheme
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
About the Company
- Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator.
- We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations.
- We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
- Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding.
- It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
- In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development.
- We invest in our people through strong succession planning and have a number of mentoring and training programs available.
- GB provides a suite of claims management and related services out of CBD offices located in Brisbane, Sydney, Melbourne and Adelaide and in New Zealand from Auckland, Napier, Wellington, Christchurch, and Dunedin.
- We are proud to be one of 124 companies from 19 countries and representing 52 industry categories, named on the Ethisphere Institute's 2017 World's Most Ethical Companies list for the sixth consecutive year.
Equal Opportunity
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
- As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
- We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
- Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization.
- Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
- Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
- Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
- In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.