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About the Role
Assort Health is changing how healthcare organizations connect patients with care through AI. We’re hiring a Senior Agent Strategist to help our customers turn that technology into meaningful, measurable results. You’ll partner with executive and operating leaders, own a portfolio of complex relationships, and guide customers from launch through renewal and expansion. Your work will directly influence patient access, customer growth, and the evolution of our product. You’ll join at a pivotal stage and help define how Agent Strategy works at Assort. This is an opportunity for an experienced customer leader who wants meaningful ownership, visible impact, and a direct role in scaling a growing healthcare AI company.
Responsibilities
- Guide complex accounts from launch through adoption, renewal, and expansion.
- Define customer goals, success measures, risks, opportunities, and plans for delivering ROI.
- Help executives and operating teams identify where AI can improve performance and patient access.
- Coordinate stakeholders, decisions, timelines, and workstreams across Assort and the customer.
- Address risks early, reinforce Assort’s value, and identify meaningful expansion opportunities.
- Build product expertise and bring customer insights to Sales, Implementation, Product, and Engineering.
- Improve the playbooks and processes that will shape how Agent Strategy scales.
- Travel up to 25% for key meetings, presentations, and relationship building.
Requirements
- 5+ years of customer-facing experience in Customer Success, Account Management, Consulting, Implementation, or a related role.
- Experience owning adoption, retention, renewals, and expansion for complex customer accounts.
- Strong executive communication and the ability to build trust across senior leaders and working teams.
- Experience leading programs with multiple workstreams, competing priorities, and cross-functional partners.
- Strong product aptitude, analytical thinking, and the ability to learn technical concepts quickly.
- Sound judgment, clear prioritization, and comfort working independently in a fast-moving environment.
- Experience working with healthcare providers, healthcare technology, or patient access workflows.
- Experience helping customers adopt AI, automation, or other technical products.
- Familiarity with healthcare systems such as Epic, athenahealth, or eClinicalWorks.
- Experience at an early-stage startup or rapidly growing SaaS company.
Skills
- AI
- Customer Success
- Account Management
- Consulting
- Implementation
- Executive Communication
- Program Leadership
- Product Aptitude
- Analytical Thinking
- Technical Concepts
- Healthcare Technology
- Automation
- SaaS
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Benefits
- Competitive Compensation
- Employee Stock Options
- Lifelong Learning Budget
- Professional Development
- Training Opportunities
- Office Setup Stipend
- Top-Tier Health Coverage
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible PTO
- Meals & Snacks
- Fitness Stipend
- Commuter Benefits
- 401(k)
About the Company
- Assort Health is building one continuous conversation for every patient using an AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery.
- The company has grown from 15 people in 2025 to over 250 by the end of 2026.
- Revenue is up 20x in 15 months.
- Raised $222 million, including a $120 million Series C at a $1.2 billion valuation.
- Named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30.
- Healthcare spends $1.1 trillion a year on administration instead of care.
- Our team moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
- Company values: Day One Drive, 5-Star Focus, Answer the Call, One Pulse.