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About the Role
This is a high-impact opportunity for an experienced technology professional to lead the support and evolution of applications built on Appian’s advanced platform. You will solve complex technical challenges, drive best practices, and influence solutions across AI-Powered Process Automation and Enterprise-Grade Orchestration. You’ll partner with developers and business stakeholders across CRM and HR domains while providing technical leadership. The role offers meaningful ownership, cross-functional influence, and the opportunity to shape scalable, reliable solutions in a collaborative, in-person environment.
Responsibilities
- Analyze complex system anomalies and support requests from global end users, providing rapid workarounds and executing data analysis to isolate root causes.
- Take ownership of active production incidents, coordinating cross-functionally across internal business units to rapidly restore critical services.
- Execute routine environment maintenance and perform post-refresh validation checks to keep internal application sandboxes stable, secure, and efficient.
- Partner with development squads during project handoffs, assist in testing during deployments, and document software defects to improve operational workflows.
- Maintain internal knowledge base documentation and collaborate directly with Engineering to participate in usability testing for next-generation platform features.
Requirements
- Minimum of a Bachelor of Science or Bachelor of Arts in Computer Science, Information Technology, Business Information Systems, or a related technical discipline.
- At least 3 years of professional experience in enterprise application support, data analysis, or a related technical production environment.
- Foundational proficiency using SQL and/or complex spreadsheets to analyze datasets, track system behaviors, and perform targeted data corrections.
- Comfortable using AI tools to accelerate personal workflows.
- Strong analytical problem-solving abilities.
- Exceptional communication skills.
- Confidence to collaborate face-to-face in an interactive team environment.
- Hands-on experience supporting custom applications built on the Appian platform.
- Familiarity with Agile development methodologies and relational databases such as MySQL or PostgreSQL.
- Functional knowledge of enterprise core systems across CRM, HRIS, or ERP domains.
- Experience with enterprise platforms such as Salesforce or ServiceNow.
Skills
- SQL
- Complex spreadsheets
- AI tools
- Analytical problem-solving
- Communication
- Appian platform
- Agile development methodologies
- MySQL
- PostgreSQL
- CRM
- HRIS
- ERP
- Salesforce
- ServiceNow
Location
- Sydney, Australia
Work Type
- On-site
Experience Level
- Senior
- 3 years of professional experience
Education Level
- Bachelor of Science or Bachelor of Arts in Computer Science, Information Technology, Business Information Systems, or a related technical discipline.
Benefits
- Health coverage
- Employee Assistance Program (EAP) with free mental health support
- Life and disability insurance
- Employee Stock Purchase Program (ESPP)
- Retirement/pension plan
- Wellness dollars
- Tuition reimbursement
- Family-forming benefits
About the Company
- Appian provides AI automation for the most important business processes at the world’s largest organizations.
- Our platform is known for its unique power, reliability, and scale.
- We’ve been automating processes for more than 25 years and understand enterprise operations like no one else.
- For more information, visit appian.com.
- Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X.
Equal Opportunity
- Appian is an equal opportunity employer that strives to attract and retain the best talent.
- All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
- Appian provides reasonable accommodations to applicants in accordance with all applicable laws.
- If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com.
- Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
- Appian's Applicant & Candidate Privacy Notice